Problem generating an Amex Platinum insurance certificate

[AFKAE]

Morning all,
I’m on Amex platinum and gone to the insurance centre to try and generate an insurance certificate. Following all the steps, it seems to get stuck with a message saying loading and just spinning constantly.

Anyone else seen this? Anyone successfully generated a certificate recdently?

Thanks.

• This topic was modified 53 years, 1 month ago by .

[LoungeMan]

I have just generated one fine. I went to http://www.americanexpress.co.uk/claims and then clicked on the “generate certificate” button. I then had to input card number and some other personal data, including trip destination and dates.