Maximise your Avios, air miles and hotel points

  • polb 22 posts

    I’m having an issue with fraud on my account and keep getting through to the Indian call centre who are not understanding my issue. Anyone know how to get through to an English speaking U.K. team.

    SamG 1,512 posts

    I think if you call during working hours and select customer relations you’d get the UK

    Otherwise weirdly whenever I call the US number in the evening after 8pm I get the UK so could try that !

    alig4th 319 posts

    Have you tried asking to be put through to a member of the UK team? AMEX do it if you ask, BA might too?

    Aston100 1,182 posts

    Anyone know how to get through to an English speaking U.K. team.

    I’ve never come across any BA call centre staff that cannot speak English.
    Some may have accents but their command of English has always been acceptable at worst.
    Have I just been lucky?

    BA Flyer IHG Stayer 1,448 posts

    The problem I sometimes have is not their English but that they tend to speak too quickly.

    it takes two to tango. Perhaps it’s what you are saying and how you are saying it that’s the problem?

    polb 22 posts

    I think I was just unlucky. Complex situation and the woman I spoke to first didn’t understand me. I called back and the next person I spoke to sorted the issue no problems.

    yonasl 825 posts

    You first said you keep being connected to the Indian callcentre where they don’t understand your issue.

    Now you mention you just spoke to one person who could not help with the second one being able to sort the issue.

    Maybe English is not the problem here …

    Andrew J 742 posts

    If you become a Gold member you tend to be answered by a U.K. based call centre agent – so that might be something to think about aiming for.

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.