Hilton Gold breakfast or F&B credit in Canada?

[obbiie]

I’m reading conflicting reports on Canadian hotels switching to a 15 CAD F&B benefit rather than breakfast, and the Hilton app still seems to say all non-us offer free continental breakfast which clearly isn’t accurate… does anyone have first hand experience of what is offered at the Double Tree Montreal and either the Hilton Toronto or Canopy Toronto Yorkville?

[Blair Waldorf Salad]

It is commendable that people have named and shamed these rogue properties. However it would be of more benefit to all of us if they had raised a dispute at the time up the Hilton chain of command.

What a specific hotel decides to try chancing they can get away with is immaterial. As a guest booking direct with Hilton, the Honors T&Cs govern your reservation. That includes Gold & aboves being able to choose a MyWay benefit at certain brands. Doubletree, Hilton and Canopy are amongst those certain brands.

Therefore I would choose breakfast as my MyWay benefit in the Hilton app prior to arrival for these brands. And on arrival would expect free breakfast; not fobbed off with some cash F&B benefit which according to the Honors T&Cs only applies to the US properties.

If fobbing off was attempted I’d firstly remind the front desk staff of the Honors T&Cs. If no joy, I’d escalate to the property manager. If still no joy, I’d raise with Hilton HQ as a formal dispute.

I would of course also name and shame such properties widely online. But only after also doing the above.

[NorthernLass]

Which hotels have actually been reported as doing this?

[slidey]

Hilton niagara falls were doing it in 2021. They gave 15 cad, so even less than the 15 usd the US hiltons give. It wasnt enough to get a coffee and 1 food item, unless you had an item from the childrens menu. I complained to hilton and they didnt respond.

That was the last hilton I stayed at where you get a voucher rather than breakfasts 🙂

[slidey]

Regarding ontario hiltons tho, this was on loyaltylobby

https://loyaltylobby.com/2022/12/25/hiltons-gold-diamond-breakfast-credit-expands-to-ontario-canada/

[Blair Waldorf Salad]

https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

[obbiie]

NorthernLass wrote:

Which hotels have actually been reported as doing this?

Thanks, will assume they will honour the benefit and escalate / formally complain if not.

[John]

Hilton has approved / directed those Canadian properties to do the credit thing. I believe (some / all of) the ones doing it are managed directly by Hilton. While those not doing it and continuing to give breakfast are owned and run by other companies as a franchisee

UK Trading Standards has no power to take action in Canada

[tiriavpo]

Just stayed at Hilton Niagara Falls. It was 15CAD pp credit for the a la carte breakfast OR free continental – which is brought to you, no buffet. It was actually way too much with a large croissant, blueberry muffin, apple danish, maple pecan danish, plus 4 other danish and a smidge of fruit – each. One plate would have done us both but they gave us a box for the leftovers.

Bit surprised that they wanted us to pay for coffee though, which I would have thought would come with a continental breakfast.

[slidey]

At toronto a few years ago the breakfast was a box (which was only for honors breakfasts), which they brought with a ‘receipt’ that they wanted you to sign for, that had like 25 dollars displayed on it. It was such a blatant attempt to get a tip 🙂

[MB1]

My wife and I stayed at Doubletree by Hilton in Toronto earlier this month. All Diamond and Gold members were able to have breakfast (plus other registered guests staying in the same room). Usual zero bill provided to sign and add a tip.

[obbiie]

MB1 wrote:

My wife and I stayed at Doubletree by Hilton in Toronto earlier this month. All Diamond and Gold members were able to have breakfast (plus other registered guests staying in the same room). Usual zero bill provided to sign and add a tip.

Thank you 🙂 That’s great to hear.