Maximise your Avios, air miles and hotel points

Forums Frequent flyer programs British Airways Executive Club Has anyone actually received a refund or partial for a terrible flight?

  • spawn606 47 posts

    Hi all,

    TLDR: I’ve had an objectively mis-sold J experience since 2019 and I can’t accept that they can just get away with this without any consequences.

    Has anyone ever actually gotten a refund or something more than the offensive 10K avios?

    If not, if I can show that elements of club world were not available, can I take them to small claims and have a case?

    I am slowly transitioning away from them where I can but until I move home, I still need them for specific routes (hedging against the “so don’t use them” comment

    Thanks!

    harley 111 posts

    Unfortunately seems like a waste of time trying nowadays. I had a similar situation last year on a club world flight, there was only the one bridge for boarding so i was behind around 100 economy passengers in a queue and when a member of staff walked by i asked why the priority bridge was closed she just walked off. The fridge and snack section on the a350 was left empty. Whilst not a great experience i didnt bother wasting my time submitting a form as i knew they would offer zilch.

    Since covid started almost every company has used it as an excuse for poor service. Customer satisfaction and retention meant the world about 10 years ago but no longer

    Lady London 2,139 posts

    @spawn606 – btw – Why isn’t it @spawn666 ? Would seem more fitting..

    Don’t keep us in suspense! What, exactly, are these bad experiences you’ve been having? Which routes? All J ?

    harley 111 posts

    I believe a hfp reader made a video about it recently too https://youtu.be/OKTKV7WNFRo

    meta 1,470 posts

    Just priority boarding and no snacks. Snacks are not good for you anyway and if you asked politely, they would have given you something extra that they have left over. Hardly worth the complaint and aggro going to MCOL.

    The staff that passed you probably didn’t have time while they were trying to ensure that the flight departs on time and safely.

    Now, if the staff on board was behaving badly and were being rude, it would be a different story. If there was no food, broken seat/entertainment, etc. I had my share of those and always got some compo usually £50 off voucher or additional Avios. £100 would probably be the most you’d get at MCOL anyway.

    Choose other airlines, but bear in mind this can and does happen with every airline. It’s how they handle it, that makes me loyal to airlines.

    ChrisC 956 posts

    You could try and make a case under the Consumer Rights Act but you’re going to have to be a darn sight more specific about what your complaints are and to be able to put a believable financial value upon those deficiencies.

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