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Forums Frequent flyer programs Virgin Flying Club Has Virgin mangled my name and salutation?

  • johnny 28 posts

    I have a Virgin booking created by my employer’s TMC. My name — not unlike John Smith — is displayed in a variety of ways in each of the booking portals involved. I’m concerned in case Virgin has mangled it and I don’t want ID issues at check in or immigration.

    TMC record: SMITH/JOHN Mr
    TMC record: John Smith
    TMC eticket summary: SMITH, JOHNMR
    Virgin Atlantic Profile/personal details: all correct
    Virgin PNR Passenger Detail: Johnmr Smith
    Virgin’s “ready to fly” page for document upload: “Hey Johnmr”

    Have they incorrectly merged my first name and salutation, or is this all normal?

    jumpersforgoalposts 53 posts

    All normal. Like you, I was concerned when I first saw this some years ago and called/emailed/messaged etc. and was told it’s just how the system processes it. You’d think they’d put some sort of message saying don’t worry about if your name and salutation are merged.

    bigmaggot 5 posts

    I had to call as they merged first name and first digit of middle name. Agent said it’s fine and they get calls all the time. Surprised they just don’t fix!

    BA Flyer IHG Stayer 2,244 posts

    I had to call as they merged first name and first digit of middle name. Agent said it’s fine and they get calls all the time. Surprised they just don’t fix!

    Easier said than done.

    It would require a change in the GDS (an over arching airline booking system that allows different airlines to talk to each other and a way for travel agents to access airline inventory plus there is more than one of them) which were originally built decades ago when data storage was expensive.

    It might seem an easy job to just add a few more characters but it really isn’t.

    AL 613 posts

    I had to call as they merged first name and first digit of middle name. Agent said it’s fine and they get calls all the time. Surprised they just don’t fix!

    Easier said than done.

    It would require a change in the GDS (an over arching airline booking system that allows different airlines to talk to each other and a way for travel agents to access airline inventory plus there is more than one of them) which were originally built decades ago when data storage was expensive.

    It might seem an easy job to just add a few more characters but it really isn’t.

    There’s also at least one IATA/ICAO standard on it, and plenty of systems built on expecting the standard format such as those processing pre-arrival clearances etc. As BA Flyer says, would need the GDS to update, but the countries operating using the ICAO standards would also need to update.

    Unlikely to change.

    bennymoon 52 posts

    I had to call as they merged first name and first digit of middle name. Agent said it’s fine and they get calls all the time. Surprised they just don’t fix!

    I have exactly the same thing on an upcoming booking where some flights are Virgin and some are Delta. In my Flying Club account I have my name as John C Smith (not my really name obvs) and on some bits it’s showing as that but on other parts of the booking it’s showing as Johnc Smith and it had been really worrying me despite being told twice by Virgin it won’t be an issue.

    omicron 52 posts

    I have a special letter in my name that is substituted with two letters in English, so my name is always spelled different on my ticket than in my passport. I also have two first names that are sometimes combined into a single word, plus of course what you have discussed here with mr being appended to my name in various ways, and it’s never been an issue. Out of 100s of interactions with check in staff I’ve only been asked about it once, and it was fine after I had explained (this was also just after covid so the agent might have been a new hire). You just need to make sure your name is spelled correctly in the Advance Passenger Information form

    bennymoon 52 posts

    You just need to make sure your name is spelled correctly in the Advance Passenger Information form

    I have exactly the same thing on an upcoming booking where some flights are Virgin and some are Delta. In my Flying Club account I have my name as John C Smith (not my really name obvs) and on some bits it’s showing as that but on other parts of the booking it’s showing as Johnc Smith and it had been really worrying me despite being told twice by Virgin it won’t be an issue.

    My name is showing as per the Johnc example in my API. Is this going to cause an issue?

    Travel Strong 272 posts

    omicron
    I have a special letter in my name that is substituted with two letters in English

    How do they substitute the greek Omicron Ο with two letters?

    AL 613 posts

    You just need to make sure your name is spelled correctly in the Advance Passenger Information form

    I have exactly the same thing on an upcoming booking where some flights are Virgin and some are Delta. In my Flying Club account I have my name as John C Smith (not my really name obvs) and on some bits it’s showing as that but on other parts of the booking it’s showing as Johnc Smith and it had been really worrying me despite being told twice by Virgin it won’t be an issue.

    My name is showing as per the Johnc example in my API. Is this going to cause an issue?

    No. FIRSTNAMEMIDDLNAME or FIRSTNAMEMIDDLEINITIAL is a common way to store those details, allowing for easier onward submission. You will be fine.

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