Have I been bumped?

[Lady London]

Really sad as it all seems to have started with your not being allowed to check in on time for apparently no good reason.

+1 @AndrewT – the complaint is the no food in Club, then the offer unwillingly accepted of an Economy meal which then turned out BA was unable to deliver either.

Then, this was particularly disappointing as the BA system hadn’t allowed you to check in at the time promised also for no good reason. So that by the time the BA system fixed itself and allowed you to check in, there was effectively no seat selection available and you were forced into the back row of Club, the worst seats as any BA error or shortage will then affect the passenger in those seats. As it did you, with no passenger meal at all available from any class and drink selections also disappeared by the time Club (offer of) service reached you.

Sadly this should only net you about 10,000 avios each.

[marshy11]

yonasl wrote:

AndrewT wrote:

Row 11 – someone has to sit there. Nothing to complain about.

Preferred drink – several alternatives available. Probably unlikely to get a positive response.

No meal – clearly an unacceptable cock up. Run with that and don’t confuse the complaint with other minor items which are unlikely to go anywhere.

I accept the preferred drink only that unless the whole cabin was drinking Bailey’s how many bottles had been loaded to start with?

I think it is fair to make a complaint on the basis meal was not served (to offer economy or the crew meals is even worse than saying “sorry we got nothing and will refund you”) and that drinks ran out on the first service. It shows there was something odd with how the plane was loaded.

I think that 10k or more avios pp would be a fair stating point.

Disregard all the other issues as they will just muddy the waters.

Last November we got 5k Avios each for one leg of a CE (paid with avios) flight for no first or second choice of food – the complaint was for poor cabin service. They had no champagne either, we were in row 10 I think.

The return flight was operated by Avion and the legroom was appalling. That complaint (with perfect service) was awarded as a £200 e voucher.

Personally, I would rather they provided what I paid for.

[bungalow]

Thanks everyone for the advice and feedback, and for the record the cabin crew were indeed very apologetic and done their best to make good, I don’t blame them at all.

I do however agree with Lady London above, in that the inability to check-in for 10 hours was indeed the catalyst for all that followed, and whilst I do get that someone has to sit in row 11, in this case the experience was all mine, and directly caused by my delayed access to check-in the day before.

So whilst there were issues on the Athens flight, they were certainly compounded by my check-in delay, and I think worthy of mention.

Thank you all once again for the advice, appreciated as always.

[NorthernLass]

We got 10k avios each when there was inadequate food loaded in CW BOS-LHR a few years ago. Cabin crew left us is till last then told us all there was left were cheese croissants for breakfast and we were being given last choice because we’d been upgraded at the airport (which wasn’t even correct!). Fortunately it’s a short flight, as OH and son don’t like cheese …

[bungalow]

Just to update, for those that called it at 10,000 Avios each you were spot on. Haven’t had an email from them yet but the Avios have just appeared in our respective accounts.

Thanks again for all the advice.

However as someone else said above, I think I’d rather have had the service I actually paid for.