HELP Bonvoy screwed up our airline points conversion

[Livinmybestlyfe]

Greetings, if anyone knows who we can call in Marriott International please, please advise.
9 days ago we called in an requested 240k points be moved to our Southwest Rapid Rewards account. The Bonvoy rep used an INVALID # verses the number he was given. We are trying to book our flight for a vacation that’s already booked, and we have yet to get the points back into our Bonvoy, nor are they in our Southwest account. We’ve escalated this with no resolution to-date. They have a don’t care attitude, one rep even told us it could take 30 days or more, after being promised it woukd take 7 days. We’re getting the run-around and it was their HUGE mistake. Thank you for your time!!

[Richie]

HUACA really is the way forward.

[Paul B]

Yes, keep calling. It’s on you to make the noise to get it fixed I’m afraid.