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Greetings, if anyone knows who we can call in Marriott International please, please advise.
9 days ago we called in an requested 240k points be moved to our Southwest Rapid Rewards account. The Bonvoy rep used an INVALID # verses the number he was given. We are trying to book our flight for a vacation that’s already booked, and we have yet to get the points back into our Bonvoy, nor are they in our Southwest account. We’ve escalated this with no resolution to-date. They have a don’t care attitude, one rep even told us it could take 30 days or more, after being promised it woukd take 7 days. We’re getting the run-around and it was their HUGE mistake. Thank you for your time!!HUACA really is the way forward.
Yes, keep calling. It’s on you to make the noise to get it fixed I’m afraid.
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