Maximise your Avios, air miles and hotel points

Forums Hotel loyalty schemes Marriott Bonvoy HELP Bonvoy screwed up our airline points conversion

HELP Bonvoy screwed up our airline points conversion

Reply
  • Livinmybestlyfe

    Greetings, if anyone knows who we can call in Marriott International please, please advise.
    9 days ago we called in an requested 240k points be moved to our Southwest Rapid Rewards account. The Bonvoy rep used an INVALID # verses the number he was given. We are trying to book our flight for a vacation that’s already booked, and we have yet to get the points back into our Bonvoy, nor are they in our Southwest account. We’ve escalated this with no resolution to-date. They have a don’t care attitude, one rep even told us it could take 30 days or more, after being promised it woukd take 7 days. We’re getting the run-around and it was their HUGE mistake. Thank you for your time!!

    Richie

    HUACA really is the way forward.

    Paul B

    Yes, keep calling. It’s on you to make the noise to get it fixed I’m afraid.

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.