HELP Bonvoy screwed up our airline points conversion

19th October 2022 at 18:44
#413287
#413287

Livinmybestlyfe

Greetings, if anyone knows who we can call in Marriott International please, please advise.
9 days ago we called in an requested 240k points be moved to our Southwest Rapid Rewards account. The Bonvoy rep used an INVALID # verses the number he was given. We are trying to book our flight for a vacation that’s already booked, and we have yet to get the points back into our Bonvoy, nor are they in our Southwest account. We’ve escalated this with no resolution to-date. They have a don’t care attitude, one rep even told us it could take 30 days or more, after being promised it woukd take 7 days. We’re getting the run-around and it was their HUGE mistake. Thank you for your time!!

19th October 2022 at 18:57
#413302
#413302

Richie

HUACA really is the way forward.

24th October 2022 at 11:29
#414551
#414551

Paul B

Yes, keep calling. It’s on you to make the noise to get it fixed I’m afraid.

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