Help with fixing my mistake with using the wrong Companion Voucher

[chrishors]

Hi,
last week I found availability for next Oct to KUL and rushed ahead and booked 2 seats using the 241 on my account. Unfortunately, this was a voucher I had just received from my BA premium which is valid for 2 years. My wife has one which expires next Oct and I should have used this one.
Does anyone know the best way to approach this? I could just cancel it for £70 (I think) and hope that the seats are still there to rebook, but that is risky. Would they make changes for me if I contacted them, and if so what is the best way to contact the dept that can do this?
If I can’t change this, I will waste one 241 voucher, and that is a BIG waste.
Thanks to anyone who posts a reply.

[NorthernLass]

It has been known for helpful BA agents to “swap” vouchers on such bookings. It’s going to be complicated, however, by the other voucher not being yours, so whichever one of you calls BAEC will need to be named on the other one’s account to make any changes.

[Reeferman]

chrishors wrote:

Hi,
last week I found availability for next Oct to KUL and rushed ahead and booked 2 seats using the 241 on my account. Unfortunately, this was a voucher I had just received from my BA premium which is valid for 2 years. My wife has one which expires next Oct and I should have used this one.
Does anyone know the best way to approach this? I could just cancel it for £70 (I think) and hope that the seats are still there to rebook, but that is risky. Would they make changes for me if I contacted them, and if so what is the best way to contact the dept that can do this?
If I can’t change this, I will waste one 241 voucher, and that is a BIG waste.
Thanks to anyone who posts a reply.

BA has swapped them in these circumstances for me in the past – but it was some years ago, so not up to date on their attitude to this now. Definitely worth calling and asking though
I suggest you call your BA Exec Club number and chose the option for amending an exisitng booking

[ed_fly]

Probably worth trying more than once over the phone, if firs attempt ends in failure, call agents willingness and ability to help does vary, goes without saying that they’re under no obligation to assist, so approach with that in mind.

[Skywalker]

Reeferman wrote:

BA has swapped them in these circumstances for me in the past – but it was some years ago, so not up to date on their attitude to this now.

BA’s attitude may have changed but their IT hasn’t! 😀

It may well still be possible

Good luck @chrishors 🍀

[Swiss Jim]

I suspect how you ask makes the most difference…

[BA Flyer IHG Stayer]

It’s easier for them when the voucher is held by the same person but that’s not the case here.

[chrishors]

Thank you everyone for your answers. I will give it a go and get back and let you know what happened.

[gill321]

This happened to me two days ago.
The nice gentleman at you First simply said “I will swap them now for you”.
It took about 5 minutes as he had to go on two systems to make it work.