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Forums Frequent flyer programs British Airways Executive Club Help with Monday’s BA0445 VLC to LHR delay issues please

  • ZoeB 83 posts

    Our family including our 11 month old Granddaughter are caught up with this delayed flight. We know in inbound diverted to ALC (storms in VLC) before continuing to VLC once the storm had past. Then I assume the crew went out of hours. By midnight they where told the flight would depart today and to sort their own hotel.

    I understand BA will pay for taxi, hotel, food etc. But will this count as extraordinary circumstances? Any additional evidence they should collect today?

    Thanks

    JDB 4,181 posts

    If the overnight delay was a result of weather and consequent ATC instructions, that will constitute ‘extraordinary circumstances’. The crew going out of hours was a direct result of the above, so also allowed. BA will, as you say, have to pay for hotel, food and appropriate ground transport.

    ZoeB 83 posts

    Thnaks JDB, so extraordinary circumstances on the aircraft coming into VLC knocked on to their flight from VLC and that means no compensation?

    At least they secured a hotel themselves as they had the usual, ‘we will give you voucher’ followed hours later by ‘sorry no hotels sort yourselves out’

    AJA 1,028 posts

    I would still put in a claim as it looks like the reason the flight didn’t operate was the crew went out of hours. Are you sure that was the reason though? The weather delay was the initial cause of the inbound delay but it sounds like it wasn’t the actual issue with your flight not operating.

    Did BA offer any other reroute last night to get you home earlier? Did anyone ask to be re-routed?

    Richie 884 posts

    ….‘sorry no hotels sort yourselves out’

    Seems to be a clear breach of UK261

    JDB 4,181 posts

    ….‘sorry no hotels sort yourselves out’

    Seems to be a clear breach of UK261

    Unfortunately, there is no obligation on the airline to make any necessary Right to Care arrangements nor if they breach them eg not offering refreshments, is there any sanction, so even there were a breach doesn’t actually mean anything. The airline does of course need to pay when the passenger makes their own reasonable arrangements.

    Richie 884 posts

    Thanks @JDB

    ZoeB 83 posts

    Thanks both. They were on the phone to BA but no reroute was avialible whilst their flight hadn’t been cancelled.

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