Hotel Booking via Executive Club to gain 15 Avios per pound – cancellation query

[sarahcsb]

Does anyone have any info on the cancellation policy when booking a hotel via executive club and receiving 15 Avios per pound ? I am looking at booking the ritz-Carlon in San Francisco for 3 nights arriving 13th April. Booking with hotel direct is same price as the executive club site – obviously I’m keen to gain the Avios. I understand booking via the exec club I need to pay the full amount up front (hotel only looking for a credit card to guarantee). The cancellation policy that pops up at booking seems to contradict itself. It states the following :
CANCELLATIONS MADE LESS THAN 3 DAYS BEFORE TRAVEL: No refunds permitted.

CANCELLATIONS MADE MORE THAN 3 DAYS BEFORE TRAVEL: Cancellations made on or after 10/04/23 will be subject to a supplier fee of £792.23 + £35 administration fee.

What I don’t understand is that both these statements are for cancelling less than 3 days before ie 10th April…

I want to know what the cancellation policy is if I cancel in eg December? The second statement says MORE than 3 days before travel but goes on to talk about after 10th April which is LESS than 3 days.

So it contradicts itself… I’m so confused…. I am keen to get the room booked, however if it’s costing me the same but with 35,000 Avios on offer, I am keen to book via EC.. help.

• This topic was modified 55 years, 4 months ago by .

[To dare is to do]

Hi Sarah I don’t know the answer but so you know hotel.com 12 points booking.com 8points thru BA avois rewards. Maybe their cancellation policy’s are clearer?

[meta]

If you have any Elite status with Marriott, beware that you won’t get any Marriott points or elite benefits if you book via BA Holidays.

[meta]

I just looked on the Marriott app and I am not seeing the wording you posted above for your dates. It says you can cancel for no charge 3 days before 11:59pm local time, after which it’s 708.39 USD (one night I guess which is standard).

If it’s on desktop site, it might be some weird IT copy pasting gone wrong.

[sarahcsb]

Hi. Thanks for your replies… I never knew you could get Avios via booking.com.

The Marriott/ritz-Carlton/Bonvoy cancellation policy is clear – credit card to guaranteed and can cancel up to 3 days prior.

It’s the Executive club Avios booking site that I am unsure about.. it isn’t telling me the cancellation policy for more than 3 days, only for less than 3 days – and even that is contradicting itself.

I’ve booked via the hotel website direct but I know I can cancel any time I]if I go ahead with the BA site booking. Just need to be clear on cancellation.

• This reply was modified 55 years, 4 months ago by .

[sarahcsb]

meta wrote:

If you have any Elite status with Marriott, beware that you won’t get any Marriott points or elite benefits if you book via BA Holidays.

Thanks….

Just looked at BA site again… it is saying the following:
Accor – 2.5 Avios per £
Airbnb – 3 Avios per £
Avios hotels – 15 Avios per £ (where I was looking)
Best western – 500 Avios per stay
Booking.com – 8 Avios per £
Hotels.com – 12 Avios per £
Hyatt – 500 Avios per stay
IHG – 100- Avios for every 2 night stay
Marriott – 2 Avios per dollar

https://www.britishairways.com/en-gb/executive-club/collecting-avios/hotels

• This reply was modified 55 years, 4 months ago by .

[sarahcsb]

Me again! The BA executive club estore rewards site is doing an offer for hotels.com – 12 avios per pound & a much clearer cancellation policy so I think I’ll book via there. Sounds like the Avios hotel 15 avios deals are a bit ambiguous re cancellation. Thanks for your help.

[Joecooljoe]

and you get hotels.com rewards…

[BJ]

I always avoid BA hotels as almost everything I ever looked at was nonrefundable. There are now so many complaints about estore I avoid it too. Too much bother when there are so many alternative options.

[masaccio]

I’m due in court at some point (I am waiting for a date) to dispute these terms and how they are also different to the email confirmation. If you book, you will get clearer terms in the booking which is buried on your BAEC account (under other Avios, not cash bookings). Of course it’s too late then.

I read those terms as it’s basically 792+35 quid up to 3 days in advance and then 100%. If you are very certain you can take the hit or have insurance that will pay out if you can’t travel then go for it.

BA can ask their supplier to waive the fee but in my case their supplier refused unless I provided a positive COVID test. I did and then they came back after the arrival date saying it needed to be certified by a doctor. Which was all too late. Hence the MCOL.