Maximise your Avios, air miles and hotel points

Forums Frequent flyer programs British Airways Executive Club How long does a BA claim take? – 4 weeks it’s taken so far – what should I do?

  • Crey 35 posts

    How long should I wait before I take it to the CEDR? I have been waiting for an update for 4 weeks, how long does this take before I take action else where.

    Thanks

    JDB 4,181 posts

    You can’t take your claim to CEDR until the earlier of a final decision or the elapse of eight weeks. You can go to MCOL earlier, but should press BA again for a response before doing this as well as being confident in the solidity of your claim and have the confidence that you can structure and pursue such claim.

    Unfortunately, four weeks isn’t very long for many BA claims.

    memesweeper 1,184 posts

    I waited nine months for one of mine. Did get it though, so might be worth just holding out if you’re confident they’ve received the paperwork.

    Crey 35 posts

    ok thanks to both of you 🙂 – just a long game

    executiveclubber 228 posts

    You can chase an update via Twitter with your case number, AFAIK if you add an email asking for an update, it may delay the process… even more…

    PeteM 652 posts

    My average seems to be around 4 weeks for clear-cut EU261 claims, 8-12 weeks for anything else.

    Gavin454 161 posts

    I had two simple EU261 claims this year. First one took 1 week, second one took 8 weeks.

    I have a third one pending now for 2 weeks. Not expecting a reply anytime soon, but will take it to CEDR if they haven’t got back to me after 8 weeks.

    JDB 4,181 posts

    I had two simple EU261 claims this year. First one took 1 week, second one took 8 weeks.

    I have a third one pending now for 2 weeks. Not expecting a reply anytime soon, but will take it to CEDR if they haven’t got back to me after 8 weeks.

    I wouldn’t rush to CEDR if they haven’t responded – chase them a few times first. It’s much better, if BA refuses your claim, to know the basis for refusal in writing your CEDR submission. Also, if BA’s response is palpably ridiculous and you write back and tell them why, they may just pay which will be quicker and easier than CEDR.

    Richie 884 posts

    Do they refund expenses separately to 261 compensation?

    executiveclubber 228 posts

    Do they refund expenses separately to 261 compensation?

    If you add expenses to the claim on their form it’s at the same time usually, and they should confirm this via email

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.