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I’m trying to make a compensation claim for a delay
The situation was straightforward: USA to London was delayed by 7 hours so I missed my connection to Barcelona and they rebooked me on a later flight to Barcelona landing about 7 hours late (on a different airline because it would’ve been even longer until the next BA)
But when I’m doing the online claim form it asks whether I’m claiming for DELAY or MISSED CONNECTION and I don’t know which one to say. What’s the difference? And then, it asks whether I have a second issue to report on the same booking number, so do I need to say both separately? Or do I just say DELAY for all of it. How can you have a missed connection without a delay?
Thank you!
If you’re claiming for expenses due to the delay at the source airport (e.g. sustenance), then you’ll want to claim for Delay. If you’re claiming for charges related to the missed connection (e.g. you’re trying to get them to pay additional car parking, or something), then miscon it.
If you think you have a claim under both categories, either add the first as a delay issue and the second as a miscon, or do the whole lot as whichever category the majority is under. If you do the latter, you might have to be prepared to fight (but that’s generally good advice when dealing with BA anyway!).
Miscons can happen without delays – usually ground ops. problems, or daft self-loading cargo (for which airlines should take the Jane Bolton approach when dealing with them).
I’m claiming for sustenance at the origin, and eu261 delay compensation for the whole thing.
So put it all together as DELAY, even though the second leg was an on-time flight?
Also what is self loading cargo!
I would code that as a delay, and include reference to claiming 261. They may well push back on 261, so be prepared to stand your ground. Ignore the fact that the second flight was on-time – that’s moot, since you’d still be claiming at least sustenance and 261 on the first sector even if the second was delayed.
Self-loading cargo = passengers 😉
Edit: if you code it as a delay, the next options give you exactly what you’re looking for.
Submit two separate complaints.
First one – delay. That then, if I recall correctly, then goes to a EU261 question.
Put the flight number of your original flight. It fills the boxes.
Then in the “any other information box” say you were on BA1234 USA-LHR which was delayed so you missed your connection LHR to BCN on BA5678.
You were rebooked on Other Airline XY8910 which arrived at BCN seven hours after the scheduled arrival if your original flight.
That’s all they need to know for the delay claim.
Open a second claim for expenses.
Worked for me, Got 261 when I wasn’t really expecting it – but still have got the expenses one.
To emphasise, it is the delay to the vote-planned journey – so if the second flight was in time, but you were late into BCN, then you can try for compo.
Yes if it’s all on one ticket connecting with a less than 24hr gap between flights then you claim for the total delay fron the start point to your final destination. So even if most of the delay was caused by a later short haul flight on your journey, your claim is from the start point (short or long haul does not matter) to the overall late timing at your final destination. Plus all extra expenses incurred at each point where you were delayed right from the first delay.
Even if you weren’t delayed at any earlier point but the last flight landed late, your claim for delay is from the start point to the last flight landing time.
Often this qualifies you for the, fairly, higher compensation for your overall journey and not just for the delay on last flight. Conversely, depending on total distances flown on the whole flight sequence, a long haul itinerary has to be more hours late than a short haul or medium total distance. But the max needed for a delay to count is 4 or 5 hours late depending on what you’re claiming for. So at 7 hours late you’re covered.
Yes if it’s all on one ticket connecting with a less than 24hr gap between flights then you claim for the total delay fron the start point to your final destination.
I understand that. My question is how I submit that in BA’s online form. The 3 options are Delayed flight, Cancelled flight, or Missed connection for my “main issue” and then it asks whether I want to add another issue. So do I choose “delayed flight” and then “no other issue”, or “delayed flight” -> “yes I have another issue” -> “missed connection”
If I choose “Delayed flight” as my only issue, it just asks for the delayed flight number. It doesn’t ask anything about the knock on effect / what time I reached Barcelona. I can include that by selecting “I have another issue -> missed connection”… or by just typing it into the “Supporting information” box regarding the “Delayed flight” issue?
Put all briefly and concisely into Supporting Info – as that’s your backstop – plus wherever else you can.
First time using this forum.
I hope Flywheel gets a speedy & satisfactory result!Can you advise how long it takes BA to process a EU/UK 261 claim?
My flight from Nice to Gatwick was delayed by almost four hours on 22nd October. I completed the BA compensation form on the 23rd October.
I received an immediate ref number. In December I was issued with a new ref number from BA.
Almost four months after my claim, BA have not processed my claim.
Any advice would be greatly appreciated. ThanksTake screenshots of everything you submit as all you will get back from BA is a reference number. You may well need evidence of your submission when/if BA denies receiving it months later. (I speak from experience).
RESULT!
An email to the CEO resulted in my claim (for £220) being approved in less than 24 hours 🙂
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