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Hi,
So I cancelled an Avios booking on QR made via BAEC today.
The booking has vanished from my forthcoming trips but there’s no e-mail, no sign of the points coming back etc.
What should happen next and when?
Thanks
You will get an email tomorrow from baec explaining that your refund will be processed in the next 14 days. That’s what we got last week. No sign of avios yet. If not, after 14 days time to phone in. I know someone waiting since March for their money, but avios returned straight away….
Many thanks!
I cancelled a BA booked QR Avios flight last week. Avios credit immediate and cash back in my account within two days.
Bought a replacement on TK which was cheaper!
For me, all refunds over the last two years have been on my card within 48h too. Tgere was a solitary exception which took about a week. Points are usually almost instant IME but call them if you don’t get those within 24h.
Really @BJ ? It’s 1k days now since l did that avios canc, and no sign of either.. weird. Will call them.
Just to update, received the e-mail notification just now. No sign of the miles or cash yet, but at least I have that confirmed in writing which is good!
For my last 2 BA cancellations, both within the past month, the money was back on my card within a week.
What is the best approach for an Avios booking in CE if OH has decided to stay at destination for an extra week and travel back with friends on EasyJet. Should I get return flight for OH removed now or can I do it anytime before she returns. I don’t want to risk losing my own return flight. Advice appreciated.
You should be able to call and get your OH removed from the return journey, unless you’re using a 241 in which case you’d need to wait until you’ve flown the outbound.
So I cancelled via MMB an avios redemption 3 weeks ago. I have the financial refund ×2 £1 , but am still short of 60000 points.
Who do I contact about this?
Thanks
That does sound like something has gone wrong. Try Twitter or Chat in the first instance, they can both sort this out.
I cancelled a booking that had included a companion voucher on 25th August and this was the reply I received via email the next day.
We’re sorry you couldn’t travel on your Reward Flight booking reference …… To offer you maximum flexibility we’ll be cancelling your booking and refunding you in full.
You don’t need to do anything. We’ll automatically credit the Avios back to your account and refund the money to your original form of payment. We expect this to take approximately 4 weeks and it means you’ll be able to use your Avios as you wish, to book a new trip on ba.com or however you choose when you are ready to return to the skies.
If you used a Companion Voucher and/or a Gold Upgrade Voucher on this booking, we will add it back to your Executive Club account with its original expiry date. This will be done automatically by us.
We look forward to welcoming you on board again soon.
My miles and the companion voucher appeared in my account yesterday. No money has been refunded yet!
That does sound like something has gone wrong. Try Twitter or Chat in the first instance, they can both sort this out.
OK. Will do thanks
Well it’s not been 4 weeks yet.
Both times I’ve done this recently, I hadn’t got the avios back after 2 months. In one case I phoned and the other I messaged BA refund helper on flyertalk, and I got my avios refunded within a few hours.
Do you know if the seats go into the pool immediately following the cancellation? I’ve got a 421 and need to change the second passenger, am ready to eat the £70 cancellation fee but need those seats. Was thinking of doing this at some point after midnight just to make sure I get the seats but from the above this might not be the case?
Do you know if the seats go into the pool immediately following the cancellation? I’ve got a 421 and need to change the second passenger, am ready to eat the £70 cancellation fee but need those seats. Was thinking of doing this at some point after midnight just to make sure I get the seats but from the above this might not be the case?
Sometimes cancelled seats don’t become available for Avios again
My recent experience. I tried to cancel an Avios 241 ticket just over a week ago on the website. Got a message saying it could not be done online and had to telephone. No idea why. Telephoned on Saturday afternoon and got through immediately. Thought there might be hassle but Was told I wouldn’t be charged for calling to cancel and the Avios, voucher and money should be in my account within a couple of days and if that hadn’t happened, chase after a week. Never checked to see if flights went back into pool at the time. However have just checked and they are not there, but obviously someone could have grabbed them as it’s now more than a week ago.
Avios and money were in my account the following day (Sunday) and Amex cash refund on card arrived on Tuesday.
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