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Forums Frequent flyer programs British Airways Executive Club I need somebody to straighten me up here with where I am at with BA

  • elbowe 7 posts

    I have skimmed your responses, yes I do think it is trolling, which is why I rarely come to forums for advice. I am a businessman, and some might actually say a successful one, but for sure the internet can be a pretty sorry place.


    @StanTheMan
    – my made up story? It’s a shame we are not able to be in the room together. This is not a “story” but the truth. You need to take a long hard look at yourself man.


    @danimal
    – this is the truth, the Captain came to me with sheets and sheets of paper, and his words were “I’ve used two rolls of very expensive fax paper”.

    The Captain went back and forth to London to get this sorted, and he did a great job.

    I took off first thing on the 27th to go to Dallas, via Chicago (purely connecting flight). I was flying to Dallas for a 36 hours stop over to see a friend who had late stage cancer (visiting close to Grapevine first thing the next morning. Grapevine is next to the airport). The next flight on the evening of the 28th Feb from Dallas was to Vancouver at approx 7 pm ish. This was all booked as part of a full and complete BA holiday booking, including the overnight stay in Dallas Airport. I was travelling to Canada in the following days to see my children and take them away, all part of the BA holiday. Again not relevant.

    I travel extensively on all the airlines and as I say the only reason I took up and ran with this baton was that the Captain said this was not good and I needed to establish what had happened.

    For all you trolls, I have sent BA, on the 9th March, ALL the scanned documents, emails, and boarding passes as full proof. This and countless other enquiries about the experience have gone unanswered.

    Some of you need to start being less keyboard warrior, I expected a lot more from these forums than some of the comments above. Your compassion is missing and I can only hope you are never faced with either the experience I had or indeed sitting watching a loyal friend taking his last breaths.

    ed_fly 229 posts

    I have skimmed your responses, yes I do think it is trolling, which is why I rarely come to forums for advice. I am a businessman, and some might actually say a successful one, but for sure the internet can be a pretty sorry place.



    @StanTheMan
    – my made up story? It’s a shame we are not able to be in the room together. This is not a “story” but the truth. You need to take a long hard look at yourself man.



    @danimal
    – this is the truth, the Captain came to me with sheets and sheets of paper, and his words were “I’ve used two rolls of very expensive fax paper”.

    The Captain went back and forth to London to get this sorted, and he did a great job.

    I took off first thing on the 27th to go to Dallas, via Chicago (purely connecting flight). I was flying to Dallas for a 36 hours stop over to see a friend who had late stage cancer (visiting close to Grapevine first thing the next morning. Grapevine is next to the airport). The next flight on the evening of the 28th Feb from Dallas was to Vancouver at approx 7 pm ish. This was all booked as part of a full and complete BA holiday booking, including the overnight stay in Dallas Airport. I was travelling to Canada in the following days to see my children and take them away, all part of the BA holiday. Again not relevant.

    I travel extensively on all the airlines and as I say the only reason I took up and ran with this baton was that the Captain said this was not good and I needed to establish what had happened.

    For all you trolls, I have sent BA, on the 9th March, ALL the scanned documents, emails, and boarding passes as full proof. This and countless other enquiries about the experience have gone unanswered.

    Some of you need to start being less keyboard warrior, I expected a lot more from these forums than some of the comments above. Your compassion is missing and I can only hope you are never faced with either the experience I had or indeed sitting watching a loyal friend taking his last breaths.

    The more accurate you are with your details, the better advice you’ll receive. If your flight to Vancouver left at 7pm on 28th a 36 hour layover suggests arrival into Dallas at 7am on 27th which is impossible given the flight times you’ve provided. You must’ve been very close to a sub-24 layover at Dallas. With the flight to Chicago, a 5 hour layover and an onwards flight to Dallas. Which as per comments above significantly alters things.

    BA Flyer IHG Stayer 2,170 posts

    For all you trolls, I have sent BA, on the 9th March, ALL the scanned documents, emails, and boarding passes as full proof. This and countless other enquiries about the experience have gone unanswered.

    Some of you need to start being less keyboard warrior, I expected a lot more from these forums than some of the comments above. Your compassion is missing and I can only hope you are never faced with either the experience I had or indeed sitting watching a loyal friend taking his last breaths.

    You came here for help and we have been trying to help you but to be frank you have and are still including a ton of irrelavant information which doesn’t help people help you get a resolution from BA who will be as puzzled as us with your irrelavancies and paartial information and multiple complaints.

    We aren’t your friends. We don’t have to be compassionate – that’s the job of your family and friends.

    ed_fly 229 posts

    P.s. saying you’ve skimmed people’s responses, probably gives a good indication to everyone how much help they should be seeking to provide you with.

    NorthernLass 7,985 posts

    If your main complaint is that you haven’t got the tier points you would have done from your original routing, then there’s a dedicated claim form for that. If you were expecting extra TPs from the BA Holiday, contacting that department directly is your best hope of resolving this.

    danimal 95 posts

    I’m becoming far more invested in this than I should but I can find no reference to planes having onboard fax machines for pilots to communicate with ground teams. Please can someone better qualified than me enlighten the group. Also, why is the fax paper so expensive?

    Blair Waldorf Salad 1,147 posts

    I’m becoming far more invested in this than I should but I can find no reference to planes having onboard fax machines for pilots to communicate with ground teams. Please can someone better qualified than me enlighten the group. Also, why is the fax paper so expensive?

    I had reasoned that it wasn’t the paper per se, but the ink that is so expensive

    yonasl 971 posts

    Planes have printers and they cost a fortune to run because they need to be FCA flight approved, etc. (so it is not a £50 HP from your local Curry’s)

    NorthernLass 7,985 posts

    I seem to recall back in the dim and distant days of offices having fax machines that the special shiny paper was quite expensive and we were exhorted not to waste it !

    *Does anyone else remember a colleague (or indeed themselves) using a fax for the first time and expecting the original document to somehow be teleported through the ether to the recipient? And rather confused when it just re-appeared out of the other end of the machine 😂😂😂

    BA Flyer IHG Stayer 2,170 posts

    It’s a special thermal paper so no ink as such but the ‘printing’ is generated by heat rather than ink and it comes in narrow width rolls.

    So think till roll not A4 sheets

    NorthernLass 7,985 posts

    Is it shiny though?

    StanTheMan 223 posts

    Why didnt Walter Mitty use the WiFi to sort this out himself ??!!

    And yes, @NorthernLasss, I dimly remember my dad putting a letter in an envelope and attempting to send it via the fax machine.

    NorthernLass 7,985 posts

    I’m drawing a (possibly completely mistaken) inference that a gold member who spends £40k pa on BA flights gets special attention from the captain in an event such as this. “Please sir, have another glass of Petrus while we sort this out.” (Disclaimer – this may be just a fantasy on my part though, I’ve never seen Petrus on the F menu.)

    We were flubbed a few years ago and the other pax in the F cabin were the captain’s wife and kids – he did actually spend quite a lot of time in the cabin with us, handing out biscuits and chocolate from the club kitchen!


    @StantheMan
    , lol! I recall a colleague putting a document through our new fax machine and then standing there in total confusion muttering, “It’s still here. Why hasn’t it gone? Have I done this wrong?” It was so disappointing to discover that it wasn’t like something off Star Trek!

    To be fair to the OP, if English isn’t their first language it’s going to be even harder to grapple with the inner workings of BA CS.

    danimal 95 posts

    Why didnt Walter Mitty use the WiFi to sort this out himself ??!!

    That was going to be my next question.

    Lady London 2,117 posts

    Is it shiny though?

    Yes

    TGLoyalty 578 posts

    Why didnt Walter Mitty use the WiFi to sort this out himself ??!!

    I had to look that up 🙂 I mean it might’ve made more sense for OP to jump on BA chat themselves?

    Maybe 36 hours because of time differences not actually 36 on the ground?

    Who were the internal flights with? Did the timing change of those flights because makes no sense why you were rerouted if all the original flights ran on time.

    More importantly why didn’t you double check with check in or gate staff your BAEC number was on the booking when your boarding pass didn’t show it or the fact you were emerald as that would have solved most your issues

    SteveJ 991 posts

    The more accurate you are with your details, the better advice you’ll receive. If your flight to Vancouver left at 7pm on 28th a 36 hour layover suggests arrival into Dallas at 7am on 27th which is impossible given the flight times you’ve provided. You must’ve been very close to a sub-24 layover at Dallas. With the flight to Chicago, a 5 hour layover and an onwards flight to Dallas. Which as per comments above significantly alters things.

    Literally this, if the stopover in local time was less than 24hrs (which as @ed_fly says, it must be given the info provided) then it’s clear why this happened.

    redethernet1 86 posts

    Have you notified the ombudsman?

    Lady London 2,117 posts

    This is a great thread. @elbowe don’t lose heart and please let us know how it goes.

    You did come to the best place on the internet for advice on this for someone UK based. Commenters here are highly competent and you get far more precise advice here with much less of the flouflou and echo chamber advice you get elsewhere – so people will challenge you.

    Trolls never last long here – the level of competence, personal strength of regular commenters and civility is high here. So please pursue as you’ve been advised and let us know the outcome.

    TGLoyalty 578 posts

    @Rob Another troll that never returned.

    points_worrier 297 posts

    Submit a CEDR arbitration complaint. Takes 10 minutes, all sorted (admittedly in 6 months).

    CEDR seems to be running exceptionally slowly at the moment, with them breaching their own deadlines at every stage. Only have one case with them, that I see as a slam dunk, so annoying it is taking so long…

    Ihar 158 posts

    I enjoyed the read 😉 BA pilots are some of the best in the world, but I’m having difficulty with this yarn. First off, thermal paper isn’t expensive – not so widely used now, but still used in many EPOS terminals in stores, and legacy uses. Used on planes because it is very simple technology with no requirement to replace consumables other than the “paper”.

    But two rolls of paper is a lot! And I doubt the pilot would have had that much comms or response. Perhaps it did happen and the pilot “embellished” the effort to massage the OP’s ego, but I doubt the pilot spent more than 2 minutes on it – if at all.

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