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  • moody 38 posts

    Looking for a bit of advice. A relative has lost their passport and is being repatriated with an emergency travel document, which will apparently be taken from them at border control. They then have no other form of ID for their domestic Ba connection. Ba live chat have been quite non committal about whether a photocopy of the emergency travel document would suffice. Has anyone been in this situation before?

    Unfortunately they have no other ID, just some credit cards.

    BA Flyer IHG Stayer 2,388 posts

    All they can do is explain to the BF officer that they will need the document to enable them to board the BA flight.

    It’s not beyond the wit of man to deal with this (it can’t be the first time this has happened)for BF to instruct BA to retain the document for BF to collect from BA at some point of time.

    John 1,100 posts

    I would be planning what trains I could catch

    Super Secret Stuff 372 posts

    I would be planning what trains I could catch

    2nd this, they’re unlikely to let you walk away with the emergency travel document. However they might call ahead and let them know, still no guarantees you’ll get on

    Having evidence like a photocopy and conformation letter or email from the embassy that issued it might help but ultimately, it just depends on the people boarding the flight

    moody 38 posts

    Thanks all

    Stu_N 112 posts

    I think the photocopy would be fine, especially if you have the boarding pass from inbound flight showing you’re not doing a domestic only. Any other forms of ID like bank cards might also help.

    I have seen BA let people board with work ID passes and other less than official photo IDs since the policy came into effect so they are showing a bit of flexibility.

    AJA 1,156 posts

    Is the domestic connection on the same booking reference or do they need to go landside to check bags in for the domestic flight. If on the same PNR checked all the way to final UK domestic destinations then they’d be in transit on arrival at LHR and couldn’t they simply follow the Flight Connections route at T5 Zone A for domestic departure and surrender the emergency passport at the gate for the domestic departure?

    John 1,100 posts

    Is the domestic connection on the same booking reference or do they need to go landside to check bags in for the domestic flight. If on the same PNR checked all the way to final UK domestic destinations then they’d be in transit on arrival at LHR and couldn’t they simply follow the Flight Connections route at T5 Zone A for domestic departure and surrender the emergency passport at the gate for the domestic departure?

    You need to go through immigration when connecting intl to domestic…

    AJA 1,156 posts

    Is the domestic connection on the same booking reference or do they need to go landside to check bags in for the domestic flight. If on the same PNR checked all the way to final UK domestic destinations then they’d be in transit on arrival at LHR and couldn’t they simply follow the Flight Connections route at T5 Zone A for domestic departure and surrender the emergency passport at the gate for the domestic departure?

    You need to go through immigration when connecting intl to domestic…

    Is that what BA’s own guide on arriving at T5 means when they refer to going through a “security check”

    “From Flight Connections please follow the signs to Terminal 5, where you will
    go through a Security Check”

    Stu_N 112 posts

    They will come off the international arrival wherever in T5 and head for flight connections in T5A. There’s a separate route for International to Domestic connection. A BA staff member will quickly check boarding pass to make sure you’re in the right place.

    This takes you straight to a dedicated immigration area – presumably you’ll have to go to a manned desk? That queue can be quite slow if you’re unlucky as they are processing non-Uk nationals – if tight on time might be worth speaking to the person managing the immigration queue as there is often someone helping people who fail at eGates and you may be able to go there.

    Once through immigration there is a BP check with biometrics, then upstairs to security channel and out into T5.

    Personally I’d not raise the ID point proactively until you get to the boarding gate; the later you leave it the less explaining needed and there are fewer people who can say no…

    Stu_N 112 posts

    Also if arriving into any other terminal you’d take the airside bus into T5 and enter flight connections area that way – route is the same from that point.

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