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Booked a flight with BA that was showing as £10 cheaper on opodo. This was not the opodo prime or whatever their subscription price is, the price breakdown clearly showed the prime discount of £2 was not applied.
I raised it with BA via the price guarantee and their response is ‘your competing fare was discounted by £10.50’.
Except I can find nothing to suggest any discount. The flight was being sold by several OTAs for prices ranging from £2-10 less than BA when searched for on momondo, no discount codes or inclusive discounts were applied and the price shown by the OTA was the same price showing in the momondo search.
Their customer relations team just keep coming back with ‘it was discounted’ without showing what the discount was and they seem to be suggesting any price which is lower than BA = discounted so not a valid claim?
I only have two datapoints so far from conclusive but BA paid out very quickly for me, the last time was December ’24. About £100 each time (the fare was £50-ish cheaper, 2x for being BAEC) and I wasn’t able to provide them with all that much information but no quibbles from them.
It did seem overly generous to me but I don’t know if they have tightened up in 2025.
Not that I’d care for £10, but I would NEVER book airline tickets with a 3rd party. Hotels, yes (via a trusted provider) – hotels mostly stay in the same place, and almost all issues can be resolved with the hotel directly. For air travel – too many variables. Plus I don’t know what fare bucket I’m in, so probably affects TP/Avios and the possibly of being bumped.
Others may have different experiences.
I’ve had the same exact issue recently – not sure if it’s an Opodo problem or across the board.
Never had an issue claiming before.
Did escalate about three times and nothing came of it – the frustrating thing was, as you say, the explanation made zero sense.
Just because your claim was rejected doesn’t mean the scheme is a lie, fraud, scam or whatever the insult de jour is
It’s clear that lots of people have used the guarentee successfully.
@lhar you aren’t actually doing the booking via the OTA. You still book via BA and use the OTA quote to claim the difference
https://www.britishairways.com/content/flights/price-promise
Got to laugh at lhar’s misunderstanding – the idea you could buy a product from a third party at a lower cost than from the main provider, and then get the main provider to award you the difference in cost on top. We’d all be quids in!
Got to laugh at lhar’s misunderstanding – the idea you could buy a product from a third party at a lower cost than from the main provider, and then get the main provider to award you the difference in cost on top. We’d all be quids in!
Well it’s not far off. I paid BA £125 for a ticket that a third party was selling for £70. Then BA gave me a voucher for £110. So I got a flight that I needed AND a voucher. And it doesn’t take a rocket scientist to extrapolate what happens if you’re charging your air tickets to someone else here, either.
But you can only spend that credit on another BA flight and if you do that you can’t claim the proceeds promise on it.
Just because your claim was rejected doesn’t mean the scheme is a lie, fraud, scam or whatever the insult de jour is
It’s clear that lots of people have used the guarentee successfully.
Given that its not something that typically gets a lot of posts about, I wouldnt say it was exactly clear that it has been used successfully. Most people would say that the hotel price guarantees are insult de jour for example.
But you can only spend that credit on another BA flight and if you do that you can’t claim the proceeds promise on it.
True but there are plenty of cases where there’s no saving to be had on booking a specific flight via an OTA as well, so eventually it should find a home. And if it’s free money, do you care anyway?
Got to laugh at lhar’s misunderstanding – the idea you could buy a product from a third party at a lower cost than from the main provider, and then get the main provider to award you the difference in cost on top. We’d all be quids in!
still in the dark so please enlighten me. Why are 3rd parties selling flights (marginally) below the provider???
My point was not about that – but if you book with a a 3rd party you take on their T&Cs, as well as probably inherit the airline’s. And, for the record, I didn’t suggest what you are saying.
There are a number of reasons third parties can undercut the airline. Most typically it’s because they’re selling a fare they’re not supposed to (as in one that should only be sold with ground arrangements or from the “wrong” point of sale) so this crowd sources BA’s surveillance of the issue.
However given both my claims were made against the same agent some months apart, I can only assume BA is rather toothless here.
Got to laugh at lhar’s misunderstanding – the idea you could buy a product from a third party at a lower cost than from the main provider, and then get the main provider to award you the difference in cost on top. We’d all be quids in!
still in the dark so please enlighten me. Why are 3rd parties selling flights (marginally) below the provider???
My point was not about that – but if you book with a a 3rd party you take on their T&Cs, as well as probably inherit the airline’s. And, for the record, I didn’t suggest what you are saying.
I didn’t mean to come across like I was picking on you, I actually thought it funny what your post implied.
The OP has booked a flight with BA, you gave advice about booking with a 3rd party, so to my mind you had misunderstood the situation? If that’s not the case, and you just felt like giving advice about an unrelated topic, then I’m the one who misunderstood.
I didn’t mean to come across like I was picking on you, I actually thought it funny what your post implied.
No worries. I figured it out.
#1 – yes the 3rd party provider layers their own T&Cs onto BA’s
#2 – BIG sell on 3rd party insurance, extra baggage, etc. Ridiculous prices to make changes
#3 – doing a quick search via skyscanner (LHR/ARN) and choosing the cheapest option (trip dot com) it is £5 cheaper. Apart from if you then select a checked bag when it is £38 more expensive.Smoke and mirrors.
It took 3 follow up emails but they did then give the price match.
It took 3 follow up emails but they did then give the price match.
Well done – clearly more persuasive than me!
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