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Forums Payment cards American Express Is the 29th Feb deadline to cancel a Platinum card for a refund set in stone?

  • Wiseoldman 121 posts

    my latest from Amex today is

    ” pro rata refunds will continue till there is a further announcement”

    traveller1313 1 post

    Useful thread. Agree the FCA would likely take dim view of the smoke and mirrors approach to cancellation t&cs 😊

    Does anyone have a link that confirms the 29th Feb cut off from Amex? Have searched but can’t find it apologies if I’ve missed something.

    Rob
    HfP Staff
    2,295 posts

    No link, and it’s NOT the cut-off. It’s just the last day that Amex guarantees to allow pro-rata refunds. There is a 99% chance you can still get one on 1st March I reckon.

    JaneDoe 10 posts

    just got this on chat “Just to let you know, there is no yet official confirmation that the pro-rata refund will not be provided. The cardmembers will get a confirmation that the service has been stopped.”

    JDB 4,626 posts

    just got this on chat “Just to let you know, there is no yet official confirmation that the pro-rata refund will not be provided. The cardmembers will get a confirmation that the service has been stopped.”

    Well, that sounds quite confused! Customers have already received a formal confirmation that pro-rata refunds would be stopped with effect from last October so now we are in the twilight zone with this highly unofficial extension, I doubt they are going to send confirmation of anything.

    Thrillington 41 posts

    Unless Amex releases a new unofficial date via back channels again, I guess there’s a risk they could just end it without notice at any time, or take a hodge podge approach of when they choose to enforce it.

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