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I cancelled my BA Premium card in October. I have requested refund many times, but each time they ask for bank statement and account details to be uploaded from a specific date. That payment was a Curve card payment although I have not requested refund to Curve. As Curve is just an app, there is no account number, sort code etc. I have uploaded a photo of my Curve card blanking out the card number except the last 4 digits, I have uploaded screenshot of that payment from the Curve app which shows date, American Express and amount. They are just not budging and each time I get the same letter asking for evidence account number, sort code and evidence of that payment. Whenever I call, they say they can’t do anything and I should just upload the required documents.
What should I do?
Request that the card subscription refund be applied to another Amex card, if you have one.
Try going on the chat and asking for a refund of the fee. Put in your normal bank details when they ask for bank account and sort code.
Ask them to send a cheque.
I have done just this today. I just put in the bank details I want the refund paid into rather than where the original payment to Amex came from. It was authorised there and then over chat, no checks done.
The last time I put in different bank details in the chat the money never arrived. When I chased up they asked for a statement. As it was from a bank account I had closed I asked for a cheque as @BuildBackBetter says instead
Thanks all. I originally asked for a cheque thinking it would be easier as I find it time consuming uploading documents. However, it just seems to be going on and on. I will try again.
I have done just this today. I just put in the bank details I want the refund paid into rather than where the original payment to Amex came from. It was authorised there and then over chat, no checks done.
This; exactly this.
Thanks all. I originally asked for a cheque thinking it would be easier as I find it time consuming uploading documents. However, it just seems to be going on and on. I will try again.
Just insist on a cheque, they will moan but say you insist, they’ll do it.
I was sent a cheque without requesting (or wanting) one when I was happy to leave the credit there to be set against a future balance on a different card!
I’m curious. What has Curve got to with it? Are you saying that you paid off the membership fee that month via debit card?
Out of curiosity what happens if, like me, you make multiple payments a month, some via debit, some bank transfer. How do they establish which is which?
Personally I made sure I had an outstanding balance on my card so the refund went to reducing that and then I paid off the remainder. Not much good for you but maybe simpler should this happen in the future.
@SamG, you have me worried now 😂 I was told the refund could take up to 10 working days so we will see…
I’m curious. What has Curve got to with it? Are you saying that you paid off the membership fee that month via debit card
This is what they try and do, find which item the credit relates to (merchant refund or pro rata fee refund etc) ask you how you paid that statement off and insist on refunding there.
I believe others have been fine with just stating it was their normal bank account, I don’t believe Amex would even be able to check? Otherwise a cheque can always be insisted on.
Personally I made sure I had an outstanding balance on my card so the refund went to reducing that and then I paid off the remainder. Not much good for you but maybe simpler should this happen in the future
Couldn’t agree more! I went through years of card membership thinking the balance always had to be nil before requesting closure, only last year did I realise the above and now this is also what I would advise everyone to do.
I’m curious. What has Curve got to with it? Are you saying that you paid off the membership fee that month via debit card?
Out of curiosity what happens if, like me, you make multiple payments a month, some via debit, some bank transfer. How do they establish which is which?
Personally I made sure I had an outstanding balance on my card so the refund went to reducing that and then I paid off the remainder. Not much good for you but maybe simpler should this happen in the future.
I have Curve Metal so I do pay some of my bill with my Curve card. Is that a no-no now?
Is the Curve is linked to a credit card, then I think most people on here will tell you its a no no. I thought this would incur a cash advance or at least another fee in your credit card to the merchant code used but could be wrong. But paying off an Amex with a credit card is a no-no on paper for sure – double dipping and all that. Plenty of threads on here about that, I’m sure someone else can enlighten us.
Is the Curve is linked to a credit card, then I think most people on here will tell you its a no no. I thought this would incur a cash advance or at least another fee in your credit card to the merchant code used but could be wrong. But paying off an Amex with a credit card is a no-no on paper for sure – double dipping and all that. Plenty of threads on here about that, I’m sure someone else can enlighten us.
Then Curve is best cancelled as I pay quite a bit of fees and main charm is paying Amex bill and cashback. Occasionally I’d use to save FX charge. I don’t think they give pro rata refund. I find them very difficult to contact. If there is a quicker way to cancel, please do share.
So what’s the best way to pay Amex bill by debit card that gives some reward? Do people double dip without any issues? If yes, which card is advisable?
Double dipping with cards is great. Use any card. NFA
@S879 carry on doing what you’re doing if it works for you. Amex don’t need to know about. Insist on a cheque refund and get on with your life.
What has Curve got to with it?
I actually read that in Tina Turner’s singing voice
What’s Curve got to do, got to do with it…who needs a card when a card can be broken
What has Curve got to with it?
I actually read that in Tina Turner’s singing voice
What’s Curve got to do, got to do with it…who needs a card when a card can be broken
Brilliant!
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