LGW to GLA easyJet cancelled for 21.35 tonight

[marshy11]

Son’s girlfriend is off up to Glasgow tonight (or was) for her sister’s graduation.

She has just been told her flight in cancelled.

Reason given by Easy Jet – Air Traffic Control have enforced slot restrictions and flights may have ‘knock on’ delays.

Her flight has been cancelled.

She has been rebooked at 0725hrs tomorrow. She is fine but I would love to know if she is entitled to EU261 – this is so far out of my comfort zone as I’ve never experienced it, so any help would be brilliant.

We did find 10K avoid flights for her tonight from Heathrow but she can’t make either.

Easy Jet have booked her into a Travel Lodge at Gatwick – which she is going to take – but it’s a nuisance.

Any help gratefully received.

[yonasl]

Traffic control reason means you have no compensation for the cancellation. You may need to check if this flight was directly affected. But how can you prove the knock on effect could be avoided?

Since the flight is the next day the airline should offer accommodation (which they have), food (keep the receipts of reasonable expense excluding alcohol) and a phone call/wifi costs.

[JDB]

If EasyJet’s assertion that the cancellation is due to ATC slot restrictions is correct, then she would be entitled to ‘right to care’ (with which they have complied by providing hotel and owe food as well) but not any compensation.

[Rob]

Given the weather forecast I would suspect that this is untrue. You can easily check by looking at all BA Gatwick departures tonight and seeing if any are cancelled since the airport would insist that any pain is shared equally. If BA is running a 100% schedule I would take a screenshot and claim for EC261 compensation.

[SamG]

According to their website it has a technical issue and is UK261 payable

https://www.easyjet.com/en/flight-tracker/EZY871

Make sure you screenshot this as it only hangs around for a day

[SamG]

If she could make it there is a very delayed flight out of Stansted the EZY414. But if she’s booked at 7am probably easiest to stay put!

[marshy11]

Thanks all. Screenshots taken. I found the EZ reason which says the cancellation was a tech issue so am hoping this is cut and dry, but it is Easyjet so perhaps not.

We could get her on a couple of BA flights out of LHR tonight but she’s resigned to an early start so EZ have put her up in the Travel Lodge at Gatwick, which is fine as it says an hour or so journey tomorrow.

[BA Flyer IHG Stayer]

Rob Burgess wrote:

Given the weather forecast I would suspect that this is untrue. You can easily check by looking at all BA Gatwick departures tonight and seeing if any are cancelled since the airport would insist that any pain is shared equally. If BA is running a 100% schedule I would take a screenshot and claim for EC261 compensation.

You also need to check GLA weather as well!

Weather might be bad in GLA – it’s not but that’s not the point – you need to check their weather as well!

[JDB]

BA Flyer IHG Stayer wrote:

Rob Burgess wrote:

Given the weather forecast I would suspect that this is untrue. You can easily check by looking at all BA Gatwick departures tonight and seeing if any are cancelled since the airport would insist that any pain is shared equally. If BA is running a 100% schedule I would take a screenshot and claim for EC261 compensation.

You also need to check GLA weather as well!

Weather might be bad in GLA – it’s not but that’s not the point – you need to check their weather as well!

Or indeed in any other places where the aircraft has been, given that airlines can claim ATC delays (which may or may not be weather related) three rotations back per the CJEU.

[marshy11]

Sorry I thought I had posted but I can’t see it.

@JDB how do I find that info, the three rotations back. Flight Radar is just giving me other aircraft for that route. Sorry for being dense, not had to do this before.

[cabal of rabid baboons]

You’ll need to put in a claim to EZ for UK261.
If they refuse your claim then get final confirmation and open a MCOL against them.
EZ will have to offer prove to the court that the delay was due to extraordinary circumstances and if they can’t then they’ll settle at that point.

[JDB]

marshy11 wrote:

Sorry I thought I had posted but I can’t see it.

@JDB how do I find that info, the three rotations back. Flight Radar is just giving me other aircraft for that route. Sorry for being dense, not had to do this before.

@marshy11 – at this point I’m not sure, but maybe someone can advise. Earlier in the day, prior to the cancellation, one could have ascertained the aircraft reg allocated to the flight, but not once cancelled. The decision (WZ v Austrian Airlines) that references three rotations back is highly unsatisfactory as it is in response to a hypothetical question (as many CJEU EC261 judgments are) so sets a framework while putting any actual decision back on the local court. It is also a post Brexit decision (April 2021) which may or may not be taken into account.

Anyway, neither you, nor your son’s girlfriend need to worry about any of that! As there is some question as to the reason for the cancellation, the onus is on EasyJet to prove that ‘extraordinary circumstances’ applied if they want to get out of paying £220 compensation on top of the ‘right to care’ costs. She should therefore apply for compensation and it’s quite possible they will simply pay. If they don’t, she should escalate to AviationADR to whom EasyJet will have to provide the necessary evidence. I would advise against going to MCOL as it will cost £35 to issue the claim and a further £27 if it proceeds to a hearing so if EasyJet then produces the evidence you have lost £62, and however simple the process is made out to be it is adversarial, requires quite a bit of admin and savvy, so if you aren’t familiar with it, it can be quite stressful. ADR is free, less adversarial/confrontational and almost certainly quicker. On something simple like this, ADR will very likely reach the same conclusion. If it were more more complex or for a more significant sum of money, one might consider MCOL if the claimant is suited to that process.

[marshy11]

Thanks again for the help. She is in the air now with an ETA of 0832hrs.

We will do the claim at the weekend and I will report back.

NOTE – not sure why some of my posts were immediate and others took nearly 3 hours to post.

[marshy11]

Just to update. Email from Easyjet to say they are sorry for the delay and she is due £220 which will be paid direct to her bank within 7 days.

Sadly the return was also delayed but just within the three hours. However, she is very happy with the outcome. Thanks all for the help and advice.