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  • AMEXpoints 14 posts

    Hi,

    I received my melia birthday gift email, but when i click ‘Choose your gift’ , it goes to no where and there’s no birthday voucher in my promotions.

    Has this changed?

    Many thanks in advance.

    dundj 204 posts

    Part of the issues with the updates they have done. I am currently staying at the Palacio de los Duques, and contacted the hotel in advance to say that I have a voucher but it was not possible to apply during online check-in. They upgraded us by the one level to a Red Level Junior Suite from a Red Level Deluxe Room.

    Contact customer service first by phone to confirm that the voucher is showing on your account though.

    AMEXpoints 14 posts

    Many thanks – i sent them an email.

    Do you know if Melia Gold give complimentary upgrade sometimes (subject to availability)?

    phantomchickenz 575 posts

    It’s not a listed benefit, only Platinum get upgrades.

    kevinchoi 131 posts

    When does online check in normally open? I have a stay on Saturday 15th, and I thought in the past it normally opens 96 hours before?

    I’m trying to apply the birthday upgrade voucher (which is also missing from the ‘promotions’ section of my account in the app) which is why im trying to check in online

    dundj 204 posts

    Should be 72 hours from check-in time at the hotel. If you are sure you have a birthday voucher then email the hotel explaining this and ask if an upgrade can be applied as you can’t use your voucher during online check-in for some reason.

    Worked for me during my last stay at a Melia property as I have mentioned previously in the thread.

    elguiri 271 posts

    For my upcoming Melia stay I have received an email stating I can check in on the app from 8am on the day of arrival.

    kevinchoi 131 posts

    Thanks both. It’s now <72 hours before my stay but the app still says check in unavailable, so I guess I’ll just wait until the morning of the stay itself and hopefully the birthday upgrade voucher appears!

    elguiri 271 posts

    If I remember correctly, it also prevents online check-in (and therefore upgrade) after the earliest check-in time, which I fell foul of when travelling and arriving late night. When I enquired at the front desk they said it is nothing they can do or see on their systems.

    Bill 233 posts

    I just recieved an email prompting me to online check in for my reservation on Saturday. I opened my reservation in the app and it said check in unavailable. So I clicked on the link in the email and it took me to the Melia website. The address begins with https://www1.melia.com (I’ve deleted the rest of the address. page doesnt load after i check in so seems specific to my reservation).

    I checked in online and paid for the reservation. The app still says online check in is unavailable.

    You could try this site to check in (seems to be a generic website link)

    https://www1.melia.com/booking/checkin/C_Public_CheckIn.jsp

    elguiri 271 posts

    @kevinchoi did it work out for you to use your voucher in the end?

    dundj 204 posts

    This just prompted me to check my account and the birthday voucher is now showing, though my 20% vouchers have disappeared. I have just started my new year though, so that is normal and likely to appear in a week. Unless one bug being fixed has created another.

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