Maximise your Avios, air miles and hotel points

Forums Hotel loyalty schemes Other hotel schemes Melia Gran Melia Palacio – Red level?

  • Micbacon 11 posts

    Hi all,
    We’re looking at booking Melia Gran Melia Palacio, planning on doing all-inclusive, has anyone had experience of this and the red level? It’s about an extra £110 per night, but can’t really see many benefits of it?

    Niall 114 posts

    RedLevel isn’t the best at Palacio de Isora in Tenerife. Unlike every other Gran Melia RedLevel, there aren’t drinks/snacks available throughout the day other than water, tea and coffee. I’ve stayed in RedLevel and non RedLevel rooms there and not noticed a difference.

    There is a RedLevel lounge (useless/empty) and a semi outdoors area for breakfast and for the ‘happy hour’ each day where they serve snacks and drinks. Personally, I wouldn’t value it much.

    As for all-inclusive I would also advise against. Dinners have to mostly be taken in the Pangea Food Market which is the buffet restaurant. It is fine but not really the same quality as the a la carte restaurants which themselves are only good enough really. You do get some dinners a la carte, but it’s limited and according to the length of your stay and also limited where you can use it. If you want to do more a la carte or try other restaurants then you get a 30% discount. Additionally you’re limited in what you can order especially with drinks.

    It is a long list of exclusions and complexities. Far from being the easy option it feels like a pain. If you eat a normal amount, I struggle to see how you’d spend more just paying for what you’d eat and drink, especially if you venture out of the hotel sometimes.

    If you contact the hotel they will send you a two page document which explains the rules. When there are two pages, I would avoid. It’s difficult for me to suggest for you specifically as I’m not sure the price you mention of £110 if it is for an upgrade to RedLevel and all inclusive or just all inclusive. And if it’s per person or for two etc. so you might have to make your own mind up. Although I do know adding all inclusive to a bed and breakfast booking adds €110 (EUR) per person and that wouldn’t be worth it for me personally.

    Finally, hopeful this hasn’t been wasted as I assume you must be talking about Palacio de Isora, but just ‘Palacio’ isn’t a good short form because there are two Gran Melia hotels this could be – Palacio de Isora and Palacios de los Duques. Not even sure if the later does all inclusive but the advice on RedLevel is different there and I would probably find it worthwhile!

    CamFlyer 33 posts

    RedLevel isn’t the best at Palacio de Isora in Tenerife. Unlike every other Gran Melia RedLevel, there aren’t drinks/snacks available throughout the day other than water, tea and coffee. I’ve stayed in RedLevel and non RedLevel rooms there and not noticed a difference.

    There is a RedLevel lounge (useless/empty) and a semi outdoors area for breakfast and for the ‘happy hour’ each day where they serve snacks and drinks. Personally, I wouldn’t value it much.

    As for all-inclusive I would also advise against. Dinners have to mostly be taken in the Pangea Food Market which is the buffet restaurant. It is fine but not really the same quality as the a la carte restaurants which themselves are only good enough really. You do get some dinners a la carte, but it’s limited and according to the length of your stay and also limited where you can use it. If you want to do more a la carte or try other restaurants then you get a 30% discount. Additionally you’re limited in what you can order especially with drinks.

    It is a long list of exclusions and complexities. Far from being the easy option it feels like a pain. If you eat a normal amount, I struggle to see how you’d spend more just paying for what you’d eat and drink, especially if you venture out of the hotel sometimes.

    If you contact the hotel they will send you a two page document which explains the rules. When there are two pages, I would avoid. It’s difficult for me to suggest for you specifically as I’m not sure the price you mention of £110 if it is for an upgrade to RedLevel and all inclusive or just all inclusive. And if it’s per person or for two etc. so you might have to make your own mind up. Although I do know adding all inclusive to a bed and breakfast booking adds €110 (EUR) per person and that wouldn’t be worth it for me personally.

    Finally, hopeful this hasn’t been wasted as I assume you must be talking about Palacio de Isora, but just ‘Palacio’ isn’t a good short form because there are two Gran Melia hotels this could be – Palacio de Isora and Palacios de los Duques. Not even sure if the later does all inclusive but the advice on RedLevel is different there and I would probably find it worthwhile!

    If the OP’s query is about the GM Palacio de Isora in Tenerife, my experience was a bit different than Niall’s. I stayed in Red Level on a half board basis in spring 2023, and we were very pleased. Breakfast was cooked to order in a separate restaurant (with small buffet), with excellent staff who by the third day knew exactly what we wanted. With Red Level there was no limit on the number of times one could go to a la carte restaurants for dinner, and there was priority booking for Red Level. Most importantly, the Red Level concierge would make all the arrangements over WhatsApp or in person, and we were clearly given priority over non-Red Level guests in getting a few a la carte spots when there were no shows. Getting a la carte bookings was still tricky to schedule with a young child, but we were happy with the outcome. The Red Level lounge was nothing special, but had a children’s play area drinks & snacks at happy hour and coffee and juice all day; we certainly appreciated it.

    Our feeling was however that all inclusive may not be worthwhile, unless one planned to sit around the facility all day every day eating and drinking; half board worked very well for us.

    Niall 114 posts

    I think I don’t really disagree with Camflyer. Half board may be worthwhile according to the price. If you would eat a 3 course meal for dinner there each night, the approx €40 extra per person would be cheaper than paying individually. It is also interesting to know they perhaps don’t have the same restaurant restrictions for RedLevel guests – as that does make a decent difference as I’m fairly sure the buffet Pangea is €35 per person to pay there! It would also explain why half board seems to have a greater extra expense vs b&b on the RedLevel rooms. Although I’m not really sure based on what the hotel themselves sent me just a couple of months ago on restrictions. Definitely worth checking!

    I think Camflyer used the RedLevel for families lounge if with a child. Also probably with a child RedLevel makes more sense. Just for me when I see that for a couple for a weekend in December, it is €449 deluxe room b&b vs €777 RedLevel half board, that is quite a big price difference.

    Micbacon 11 posts

    Thanks both, I appreciate the feedback. I think I may look at the half board option.

    Jipster 38 posts

    Appreciate OP will have booked by now….

    We chose to book B&B Adults Only Red Level at this hotel as the melia app was giving a 10 percent discount stacked with a 20 percent voucher. Total cost for 5 nights was circa £1k for 19th Dec to 24th Dec. This also included a €100 F&B credit but the free thermal spa offer is for fully inclusive only. The hotel however gave this to us as a freebie as the website was unclear at the time of booking. These offers were only for red level afaik but taken together it pushed the needle… I think it was only an extra £150 compared to non red-level for a similar room.

    The room was just very spacious but the “whirlpool” bath on the terrace was a fad. Used once only. This was overlooked by public areas.

    The breakfast was served in a seperate area to the main hotel and was just ok. You can use the main buffet too, which again was OK, but a bit of a farm if you don’t have kids.

    The red level lounge served snacks from 11am to 5pm, these were passable. Tea coffee water from 7am to 11pm.

    Further at 5pm they put on a free bar and a snacking buffet (lots of small bites but you could easily do a full meal) until 6pm. This was a red level exclusive. This was hit and miss – well all the food was hit and. miss to be honest.

    With that said, excellent service throughout. We really enjoyed the adults only, no need to even enter the rest of the hotel. The exclusive pool area was quiet, no scramble for seats etc. Albeit the hotel was not that busy for most of our stay until Xmas eve.

    Given the snacks we found it very easy to have a large breakfast and the snack our way to dinner. I would not suggest going full or half board if you enjoy your food. It’s just not good enough to warrant the extra cost when there are many wonderful restaurants elsewhere – albeit we had a car so could travel easily.

    Overall I thought this was good value for the price particularly given we had unlimited water coffee snacks etc and for us, the adults only section in a big resort hotel was invaluable.

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.