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Bit of an odd one.
On Saturday 31st August, I sent a small interim payment to Amex by Faster Payment. Just the same banking details as always. It’s never arrived, although I’m sure a notification of receipt came through (Android only stores 24 hours of notifications by default). Two payments sent since then on Sunday and Yesterday, using the same FP details stored on my online banking have arrived ok.
Amex help have advised to wait a few more days to see if the payment is backdated, which is fair and reasonable.
I regularly send interim payments. On this occasion we were back from holiday and I’d immediately sent over money that I’d been sent for split bills etc. Same with when I order stuff for my parents, they pay me, I immediately pay Amex. Now wondering if I might need to go back and cross-reference sent payments with what’s been credited
Has anyone else had this before?
The power of HfP.
08:34 I post the message.
08:35 I get a notification through to say it’s now credited, and is showing on my account as being received on 31st August.Likewise I made some payments to Amex on Saturday, that didn’t show up. This morning I finally got the emails, but only one of my cards is so far shows the payment when I log in online. I guess something broke over the weekend, and they’re having to re-process things? Hopefully the rest of my payments will show up later!
When I was on the phone to Amex this morning, there was a recorded message stating lines were busier than usual, and that they are aware of an issue with making payments on accounts, but keep checking and contact them if any major issues etc.
My payment made on Sat 31 Aug still hasn’t been credited. Contacted Amex yesterday and was told it’d be done by the end of the day – it wasn’t. Contacted them this morning, told it takes ‘2-3 working days’. Not overly worried about it but would’ve preferred more transparency from Amex customer service as there’s clearly some kind of issue…
My remaining Saturday payments have finally shown up!
Ive noticed recently that my chase payments go through instantly, regardless of the amount but my FD payments have started taking 24 hours.
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