Mixing two types of Companion Vouchers?

[r6mile]

Hello,

I had three Companion vouchers in my Executive Club account.
1 older “BA Companion Voucher” expiring August 2023
2 newer “BA Premium Plus” vouchers, expiring January 2024 and December 2024.

We are a family of 5, and wanted to use the two vouchers expiring soonest for our summer holiday. Found sufficient availability in Club Europe for all of us on one date when cash tickets were extremely expensive. However the online system does not allow to mix the two Voucher types, and I wanted to secure the Avios seats before they went so I booked online using the two Premium Plus vouchers as phone lines were shut at that time.

I then rang BA to see if I could swap which voucher was used (basically swap the December 2024 voucher for the August 2023 one). However I was told that even in the phone it is not possible to mix the two voucher types due to terms and conditions – I was told some the older voucher was a ‘Basic’ one and therefore could not be used in Club Europe. I explained that this was nonsense and that I was easily able to make a CE booking using that older voucher – but got nowhere.

Any advice on what I can do next? Is there a BA email address I can write to complain and try to rectify this? It feels nonsensical that I have two vouchers that can independently be used to make the same booking, but for whatever reason cannot be used at the same time. (And of course I cannot split the booking because I have to be in bath bookings!)

I don’t have any other trips planned between now and August so if I don’t use this voucher it will expire which feels ridiculous.

[Rob]

BA is correct. We have covered this before.

Your older voucher is going to go to waste unless you pay full Avios for the kids.

It’s a silly rule but driven entirely by BA’s IT limitations and with the old vouchers all expiring this year there was no motivation to fix

[r6mile]

Apologies I had missed this if covered before. This is extremely frustrating then. I guess I could have just used the old voucher and paid full Avios for the kids. But to be honest this may also have resulted in a wasted 2×1 voucher as I am not sure we would have been able to use the Jan 2024 voucher before expiry. Our kids are 5, 3 and 3 so we don’t travel as much as before, and we primarily fly in the summer on seasonal routes anyway (and even it can be a struggle to find availability on BA).

BA really should have just converted the old vouchers into Premium Plus vouchers or something and kept the original expiry dates…