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Forums Payment cards American Express No TEXT to confirm identity

  • NotTheRealRob 86 posts

    Hi
    Has anyone else recently had problems receiving texts to confirm identity when buying something online. As normal I got the prompt saying we have emailed AND Texted you but I only received the email and NO text. The last digits of the phone number are correct.

    can2 541 posts

    I had switched to a mobile virtual network for a while and I stopped receiving TFA texts. I then switched again but it may be about your mobile provider.
    When I called they didn’t even understand the issue so CS was hopeless.

    Skywalker 718 posts

    Hi
    Has anyone else recently had problems receiving texts to confirm identity when buying something online. As normal I got the prompt saying we have emailed AND Texted you but I only received the email and NO text. The last digits of the phone number are correct.

    Not sure if I’m reading something into nothing, but I notice this same no verification text thing has happened to me more at the weekends. Weekdays seem to be fine.

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