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Forums Payment cards American Express Oct 2023 T&C changes – fee refunds for Membership Rewards accounts

  • Cx 20 posts

    Received an email this morning about the upcoming changes and wasn’t sure of this change

    if you pay a Membership Rewards programme fee, this fee will not be refunded if you exit the programme, or your account is closed

    I remembered a few weeks ago that there was an article that there was no more pro-rated annual fee refunds for credit card. Does this mean this also applies to charge card?

    GJS 26 posts

    If you click through to the actual terms and conditions pdf from the email, it still refers to pro-rata refunds.

    Rob
    HfP Staff
    2,161 posts

    Two separate things.

    Charge cards can still request a pro rata card fee refund at any time.

    zapato1060 565 posts

    Two separate things.

    Charge cards can still request a pro rata card fee refund at any time.

    How do I know if my wife’s Plat is a charge card or normal card? We pay it off fully so have no idea. I’m sure there was talk of a switch last year but I thought if it was changed it would have been done auto?

    slidey 258 posts

    Also says youll no longer be able to purchase points.

    EwanG 99 posts

    Two separate things.

    Charge cards can still request a pro rata card fee refund at any time.

    How do I know if my wife’s Plat is a charge card or normal card? We pay it off fully so have no idea. I’m sure there was talk of a switch last year but I thought if it was changed it would have been done auto?

    If she logs into her account and selects the Platinum card (assuming she has more than one type of card), if it shows a credit limit it is a credit card. The charge card shows no credit limit figure. The card descriptions also say which are credit cards (Plat charge just says ‘The Platinum Card (R)’) or check what it says on the statement!

    There has been no auto-switch from charge to credit cards.

    The real Swiss Tony 620 posts

    And the end of non sterling transaction fees? That’s a massive step up if so….

    mynameisjonny 43 posts

    And the end of non sterling transaction fees? That’s a massive step up if so….

    Confirmed? Where did you see this? I’ve not had the above email.

    Gavin454 151 posts

    And the end of non sterling transaction fees? That’s a massive step up if so….

    No, it doesn’t say that.

    In the email it just says they won’t apply a non sterling transaction fee to non sterling refunds.

    The linked T&Cs show the same 2.99% non sterling transaction fee as normal.

    The real Swiss Tony 620 posts

    No, it doesn’t say that.

    Dang That’ll teach me to try and read T&C emails on my phone…

    BuildBackBetter 705 posts

    Thought MR programme fee is only for corporate card where you pay a fee to earn points?

    memesweeper 1,185 posts

    Two separate things.

    Charge cards can still request a pro rata card fee refund at any time.

    My business charge card T&Cs are changing to disallow the pro-rata refund from October. I’m not sure I’ll bail out at end Sept but it will force me to consider it.

    heartfaced 5 posts

    I live overseas and hold the AMEX UK Plat Charge Card. AMEX have told me in the past that I can’t create any new cards but I can continue to maintain UK cards with a non-UK residential address.

    Does this update mean my card will be terminated as a non-UK resident?

    “your residential address for your account must be an address in the United Kingdom”.

    I have made travel insurance claims for incidents during trips to the UK and these have been approved so AMEX/AXA have been ok with my situation up to this point.

    Time to find a new card?

    meta 1,379 posts

    If you don’t live in the UK, depending on the country and whether they issue Amex cards in that country, you can do Amex Global Card Transfer.

    https://www.americanexpress.com/global-card-transfers/index.shtml#

    SamG 1,611 posts

    I’m planning to cancel my biz gold card instead of waiting for the 14 month 20k points. I don’t see the value in paying £175 for those. Unless I’m missing something?

    StuartB 2 posts

    I am trying to work out if what I have been told is correct. Ideally I want to keep my platinum for the beginning of 2023 so I can get the dining credits and Harvey Nicholls credit used. I was sent the below:

    I see your account was opened on 13-Jan-2023, so your account anniversary date will be on 13-Jan-2024. The annual fee will be charged in your thirteenth statement on 10th Feb 2024.

    So you can cancel the card between 13 January 2024 to 10th Feb 2024 to avoid the next annual fee.

    Does this seem right?

    I am assuming if I manage to spend the credits and get the refunds they can’t take these back if I then cancel the card?

    Rob
    HfP Staff
    2,161 posts

    I’m not sure if the call centre is correct here. If you use the card after 13 January then I think you are deemed to accept the fee for the new year and they could add it to your closing statement.

    Close it by 13 January to be certain – although good luck using your full £300 dining credit by then!

    Jonathans 117 posts

    Are new applications already bound by this change (and being enforced) or are they OK until October?

    StuartB 2 posts

    Thanks Rob, I did think that might be the case!

    I’m hoping they may offer me a retention bonus, but even so I can see a trip to Harvey Nicholls followed by some dinner early Jan with enough time to see the statement credit come through! Might make for a nice day out to get rid of the January blues!

    Rob
    HfP Staff
    2,161 posts

    Are new applications already bound by this change (and being enforced) or are they OK until October?

    OK until 2nd October.

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