Opening Barclays Premier Using Barclays App a good idea?

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Hello. Just wondered if anyone has been successful in opening the a Barclays premier account using the Barclays app. I am a new customer. I tried last night and today – did the painful video/ ID check 😫 then can enter income, choose paperless statements but then can’t get further after the final submission page. Says ‘can’t process’

Thanks in advance.