‘Our Reward Seats Have Become Cheaper on Dynamic Pricing’

[Sobeboy15]

I have recently redeemed a voucher for a reward flight to JFK and it cost £2,036 in taxes and 95,000 miles.

After the recent changes I look at the same fares now and for two people on the same flights it is now 140,000 miles and £1,688.00 in taxes.

If I was to use my voucher it represents a saving of 25,000 miles and £350.00 in taxes.

I know I will get cancellation charges but does anyone know how long I’ll have to wait for the voucher to be reapplied to my account. I have enough miles in my account to purchase the new fares does anyone know if the voucher can be applied retrospectively.

Thanks for any guidance.

[Travel Strong]

Previously, so long as you get a good telephone agent pick up – this could all be done for you in one phone call / no waiting on anything redepositing.

Let us know how you get on under the new regime!

P.S. Vouchers cannot be applied retrospectively (unless cancelling and rebooking)

[NorthernLass]

If you call Virgin, they can cancel and rebook immediately (if you can get through – the lines were reported to be very busy yesterday). I did this a few months ago when the Bahamas route was cancelled.

However, it sounds like you will now be charged £70 pp for this, which will eat into any cash saving.

Also, I might be missing something, but if the new price is 140k miles, and you previously paid 95k, how would you be saving 25k?!

[Travel Strong]

Snap.

Also, I might be missing something, but if the new price is 140k miles, and you previously paid 95k, how would you be saving 25k?!

New price is 140k before the voucher I presume.

[Sobeboy15]

The new price is 140K before the voucher is applied so I m thinking I’ll save 25k and also about £250.

[AndrewT]

Interesting reward seat options LHR – JNB on Nov 14th:

Economy 15K
Premium 250K
Upper 80K

While there is always potential scope for a lower cabin to be more expensive due to relative demand and fare buckets, that differential is just daft. To put in in perspective, the Premium saver cost available on a couple of days next month is 15K, Upper is frequently 300K+.

[Sobeboy15]

So just to provide an update on this.

I left it a couple of days and the price actually got cheaper both in taxes and points.

Saturday evening I called and was waiting 25 minutes when I got through and explained I had an agent from the UK, who looked at my booking and changed it for me over the phone.

Net result was a credit back of 28,000 miles and a refund of £470.00 in taxes so my UC seats LHR – JFK cost me 67,000 miles and £1,514.98 in taxes.

The only downside was that the refund will take up to 12 working days.

Just to point out the from the original booking the whole amount of the taxes less £30 per seat will be refunded in 12 days, I had to pay out the new taxes amount last night when changing the booking they were not netted off.