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They do! The eldest niece tells me she wants to be a teacher, an aunt and an adventurer, so I do feel like I have some influence there! They’re adorable, and an awful lot of fun!
Sorry to hear about this Cat. It is super stressful.
I have ended up:
– accepting we will fly out a day early, and so I will need to take an extra day off work, cancel kids clubs booked for that day etc;
– booking a cheap hotel for that “extra” night (we will have to change hotels, which is annoying but never mind); and
– taking a refund for the inbound flight and rebooking onto BA into LHR as I really can’t take another day of annual leave.I will make a claim for compensation for the cancelled outbound (was between 7-14 days pre departure), try to get the “reasonable and necessary” hotel cost covered, and I think probably leave it at that.
Not ideal, but at least we get to go etc.
Easyjet have just said – put in the claim and you will find out in 28 days. They could not/would not guarantee to pay for anything at all.
@Cat I feel your pain, both with Easyjet, nieces and the forum posting irregularities.
Nah, Easyjet are actually better than most. They’ve been professional enough to sort out their summer operations in a block and notifying people ahead.
@JDB has given the best advice – this trip will be nicer in September. Venice must be the most overtouristed place on the planet and August would be even more of a zoo. I went in February, not at peak time and it was mobbed, so I shudder to think of the struggle it must be in August. JDB’s also said of course Easyjet will try to present it as ATC. But quite likely they haven’t got enough planes/crews to run all the separate flights they’ve sold so they are cutting down and consolidating.I wouldn’t read too much into customer services being vague about what they will cover. For caution airlines are training them to make no commitments I suspect. The proof of the pudding will be when you claim – as whether they will get away with calling it ATC should be sorted by then as an overall thing.
They may have done this so far ahead as they have a burgeoning package holiday business that uses their flights – and announcing they can’t provide earlier may either protect holidays over just flights, or cost them less in compensation etc. under (different from just flights) holiday rules.
Personally I’d reroute for Sept, or next Spring not at peak time, and I’d do a modest UK break if it’s affordable. But I wouldn’t “spend the compensation” till it’s in my bank account.
I looked at flying into Milan Linate as it’s very close to train to Venice as a rerouting (then claiming return train ticket cost) but flights look quite full and on such a short break it might take too much time (other Milan and Bergamo and Bologna all have reasons why not), even though relatively simple it sounds like too much of a push for them. I agree keeping it with Easyjet flights one way or another is the way of least resistance.
Good luck and let us know what they go for.
Thanks @LadyLondon, that was wonderfully thorough! It’s lovely to hear from you! How have you been?
I think they’re going with the September trip to Venice and a cheaper weekend away this weekend (but thanks for looking into Milan and Bologna – that would have worked well if it was longer than 2 nights!).
I’ll keep you posted as things develop – it’s all fine now, but it was all a bit fraught earlier – it’s quite a task organising a weekend away without the kids when they’re little, and everyone was getting quite stressed. I don’t know how we’d have coped without the HfP community!
Thanks all!
Easyjet cancelled my inbound flight, and offered to put me on one the day before which was no good as I would have been somewhere over the Atlantic.
Their next flight to my destination was two days later so no good either.
Speaking to their call centre I eventually got them to agree that, as per their own rules on cancellations, I could book myself on another airline, and reclaim the cost.Unfortunately when the time came to do this, they declined my claim as they had offered a “suitable alternative”
As this happened well in advance of the flight, there was no compo requested nor duty of care costs, simply the extra cost of the new flight, yet they still refused to pay out the ~£100 that I was entitled to.
I didn’t take it any further as they’d worn me down by this point (even the online claim process was tortuous with various spurious ‘system says no’ declines before the final one.)
I used ADR recently to get a refund out of EasyJet after spending 6 months trying to get my money back for a cancelled VCE flight (we had to ditch the trip). It was incredibly easy and EJ paid up in under 4 weeks.
A quick update re our flights that EasyJet cancelled as part of their trimming of the schedule.
We accepted the amended outbound flight (which departed 24 hours before the original time), and I submitted a claim for EC261 compensation.
They have agreed that compensation is due, but have said it is £110 per person. I had been expecting £220 per person (if eligible). Is there an easy /obvious explanation as to the £110 that others can think of before I query with easyjet?
Thank you
@mol27 I believe that reduced amount is correct. If the airline re-routes you after a cancellation then they can pay 50% of the amount due.
A quick update re our flights that EasyJet cancelled as part of their trimming of the schedule.
We accepted the amended outbound flight (which departed 24 hours before the original time), and I submitted a claim for EC261 compensation.
They have agreed that compensation is due, but have said it is £110 per person. I had been expecting £220 per person (if eligible). Is there an easy /obvious explanation as to the £110 that others can think of before I query with easyjet?
Thank you
EasyJet must be relying on Article 7, 2(a) but whether they are entitled to or not is rather moot. What they are trying to say by cutting the compensation by 50% as provided for in the legislation is that as you arrived early (and not more than two hours late) because you rerouted a day early they can do this. It is a point that is unfortunately arguable both ways. I think they might struggle with this under EC261 owing to post Brexit CJEU decisions, but under UK261??
Thank you – out of curiosity then in what circumstances is the £220 payable (by any airline)? Ultimately they will either re-route you (on their plane or another airline), or you take a refund and sort it yourself?
Thanks @JDB – I hit send on my reply before seeing yours.
I will ponder and see if it is worth following up.
Thank you – out of curiosity then in what circumstances is the £220 payable (by any airline)? Ultimately they will either re-route you (on their plane or another airline), or you take a refund and sort it yourself?
If you had taken a rerouting two or more hours later, they would definitely have had to pay you the full £220 if the cancellation was inside seven days.
Easyjet cancelled my inbound flight, and offered to put me on one the day before which was no good as I would have been somewhere over the Atlantic.
Their next flight to my destination was two days later so no good either.
Speaking to their call centre I eventually got them to agree that, as per their own rules on cancellations, I could book myself on another airline, and reclaim the cost.Unfortunately when the time came to do this, they declined my claim as they had offered a “suitable alternative”
As this happened well in advance of the flight, there was no compo requested nor duty of care costs, simply the extra cost of the new flight, yet they still refused to pay out the ~£100 that I was entitled to.
I didn’t take it any further as they’d worn me down by this point (even the online claim process was tortuous with various spurious ‘system says no’ declines before the final one.)
@Scott go back and continue your claim with Easyjet.
Apart from them being dishonourable in correctly agreeing to fund your reroute, then refusing (I hope you kept good records or at least a written timed and dated note of the conversation immediately after as it will really help), duty of care is owed no matter how far ahead an airline cancels a flight. Duty of care does indeed include your rerouting costs and it does appear as though you having asked them for the reroute timing you needed, that they confirmed they couldn’t provide on their own flights, covers you fully to recover all rerouting costs.
So please continue your claim as regardless of compensation being applicable or not, duty of care always applies and that does include rererouting.
Please report back here when you get your money! Easyjet is signed up to ADR and if they refuse again, take it to ADR when I would expect them to cave without a hearing.
If you want to make doubly sure you have the right to make a Data Subject Access Request (DSAR) to get a copy of the recording of all the telephone conversations involved.
@LL thanks for the urging, but perhaps you missed where I said they wore me down, so I was in no mood to devote any more time to it!
I posted on here at the time for opinions, but I’ve since accepted the refund of the unused flight.
The ~£100 I was down by was the cost difference between this and the new flight I paid for myself. Had it been a larger sum involved I would have pursued it.
I admire those who stick at it when there’s a principle involved.
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