OWE benefits on Qantas?

[Whisper2]

I have booked 4 economy flights on Qantas from SYD to WLG and added our BAEC numbers to the booking (it shows “Emerald” under the number). My wife and I are BA Gold, so I was hoping to see extra baggage allowance and be able to choose our seats for free. When I go into MMB it just shows the standard 30kg per person and wants to charge AU$15 per person to select a seat.
Have I misunderstood – or am I doing something wrong?

[phantomchickenz]

The OW site lists both as a benefit of Emerald. You’ll probably be fine at the airport turning up with the extra baggage, but no harm reaching out to Qantas in advance to make sure – especially as it sounds like you need to speak to them about seat selection!

[Whisper2]

Thanks – that’s what I thought. Called them and in a mere 30mins they managed to select seats for me. Only waiting about 30secs to get through – the agent did not seem to understand what to do so kept putting me on hold. Long explanation on the how the seat fees were not refundable – and then confirming it was free.
Makes me think BA is not too bad at all! 🙂