Phantom availability on BA app

[johnhoward72]

The reward flight finder in the BA app is showing loads of availability that doesn’t actually exist. For example, it shows multiple dates in late September with two Club World seats available from Vegas or Phoenix to Heathrow, but when you try to book the space actually isn’t available.

I spoke to the call centre yesterday (Sunday the 22nd), and the agent confirmed the space isn’t available. He couldn’t explain why the app suggested it is.

Is anyone else seeing this problem? If so, any idea what BA might be doing to resolve it? It’s really frustrating not to be able to trust the reward flight finder functionality in the app.

Thanks in advance!

[Blair Waldorf Salad]

Yes it drives me mad

[carousel]

There seems to be multiple bugs. This happens a fair bit even when trying to book normal 2 4 1 bus long haul seats, it says no availability when you try and book then you use the “find alternative dates” feature which brings up the two month calendar and it will show availability, you then have to go back, chose the date where it showed availablity and hey presto it will let you book. It happened for flights I booked in November and just now for 13th Jan 24 for my outbound Singapore flights. you can’t trust the reward flight finder of the main website