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Has anyone received this message before? I have tried the telephone number but it is engaged. Thank you.
-We’re very sorry, although payment has been authorised, there has been a problem confirming your booking. Please call us on +44 (0) 20 8707 4460 and quote reference: XXXXX where we will be able to assist you.-No, but the IT is all over the place. Has the payment gone through on your card?
Give them a call, they are very helpful. I’d suggest early morning as it took me 20 mins to get a reply yesterday early afternoon. They’d moved my flight forward 8 hours but left the car hire to be collected at the old time but changed it very quickly and emailed me a new confirmation immediately.
Thank you for the reply NL. The payment is showing on my card – I have been trying to get through since 8.30am but engaged every time so far.
Oh dear – maybe afternoon is actually better then.
Have you checked your booking to see if it’s actually all in order? The message might just have been a BA IT wobble!
Are you sure that is a genuine BA Holidays number?
I just looked it up on who called me and it says
02087074460
This number is a landline operated by Virgin Media Limited, and is located in London, EnglandSearching BA’s website
https://www.britishairways.com/en-gb/information/help-and-contacts/contact-us#
I think you should be phoning
0344 493 0787 option 1
(calls charged at local rate)
Daily: 08:00-23:59Has the payment been reflected in the booking?
I.e. is it showing as zero balance due?
I called the 0344 number – I think even though I selected option 1, it wasn’t clear that I was calling BA holidays until they answered!
Would the 0208 number be the one they give you to call if you need them while you’re actually on the holiday?
Has the payment been reflected in the booking?
I.e. is it showing as zero balance due?
No – it still shows as me owing the money
Are you sure that is a genuine BA Holidays number?
I just looked it up on who called me and it says
02087074460
This number is a landline operated by Virgin Media Limited, and is located in London, EnglandSearching BA’s website
https://www.britishairways.com/en-gb/information/help-and-contacts/contact-us#
I think you should be phoning
0344 493 0787 option 1
(calls charged at local rate)
Daily: 08:00-23:59Many thanks AJA – I reached out on to BA Twitter and this is the very number that they gave me! I shall try it later.
This points lark is a funny old game. I got through to BA immediately on 0344 493 0787 option 1 and within 3 minutes they apologised and all is well.
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