Problems posting Amex Membership Rewards points to Virgin Atlantic

[Slotski]

I recently transferred 1000 Amex membership points to Virgin Atlantic. I note it states it should nornally take 30 minutes to transfer. After three days it was still shown as pending in my Amex account and I called Amex to query, they confirmed they could see the transaction and my Virgin Atlantic account was correct – I feared I mis-typed my account number – and it could take up to five days. This has now past and still the points are not in my Virgin Atlantic account – has anyone else encountered similar issues?

BTW I also transferred 1000 Amex points to my BA and these were recieved within three days.

Thanks

[Rob]

Very odd. Virgin Atlantic transfers are normally instant if you’ve done one before, and no more than an hour or so if you haven’t done one before.

[CarpalTravel]

I have tried to connect two cards (Bus Plat then Pers Plat) in the last 3months, both got stuck as pending for a few weeks until I nagged the CS team to sort it. Once sorted though, the transfers have been instant.

I would contact Amex CS and not be fobbed off with “wait X days” type stuff, they seem to me to have some issues their end.

[SimonX]

Slotski wrote:

I recently transferred 1000 Amex membership points to Virgin Atlantic. I note it states it should nornally take 30 minutes to transfer. After three days it was still shown as pending in my Amex account and I called Amex to query, they confirmed they could see the transaction and my Virgin Atlantic account was correct – I feared I mis-typed my account number – and it could take up to five days. This has now past and still the points are not in my Virgin Atlantic account – has anyone else encountered similar issues?

BTW I also transferred 1000 Amex points to my BA and these were recieved within three days.

Thanks

I had exactly the same problem. After 10 days I called Virgin as the points had left Amex and Virgin said I had to speak to Amex as my accounts were not linked. Just literally off the phone now from Amex who solved it within 5 minutes. They first recalled the transfer and the Amex points re-appeared inside 30 seconds. They then cancelled the original link request to Virgin which was still pending and re-sent it and it linked inside 2 minutes. I then transfered the points againand it happened inside a couple of minutes. Amex call centre in Philippines are excellent.