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Hi, we travelled to Jo’burg in July and, having booked lie flat seats, we were told at check-in that one of the seats wasnt working correctly and so the seat would not recline to a flat position. We paid for these seats and were subsequently assigned seats right by the toilet – basically the worst seats in the cabin…I guess there was a reason they were still available! I requested a refund of the several hundred pounds we paid to reserve seats and its now been 3 months – no response at all from BA besides the standard “we will look at your email but we are very busy” email. Anyone have an escalation point for dealing with this problem – 3 months is really unacceptable. Thanks!
The classic Catch 22 scenario. The higher your status the faster complaints get looked at, but of course if you had status you wouldn’t be paying to choose seats in the first place.
No shortcuts I’m afraid, other than contacting BAEC and hoping you get lucky with a proactive agent who agrees three months is excessive. They can’t action such things directly, but someone with the right contacts may be able to nudge it along.
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