Maximise your Avios, air miles and hotel points

Forums Other Flight changes and cancellations help Reward flight cancelled, asked to pay more in taxes to reissue

  • MCO 71 posts

    I have a flight booked through CX points on UL. The flight was cancelled and I was rebooked onto new flight with different flight numbers 2hrs earlier. Was asked to confirm the flight change which I did.

    CX then proceeded to cancel my ticket and reissue new one and ask for me £140 more in Taxes for the new tickets. I have paid these as I did not want to loose the flights.

    The flight is from CDG-CMB.

    This is technically against the rules right? Or since I accepted the flight change were they in their rights to charge me the new taxes?

    NorthernLass 7,965 posts

    AFAIK, technically you were entitled to re-routing at no extra cost as the flight departs from CDG (i.e. EU), but I don’t know how easy it would be to get this back from CX. How clear was it that you were exercising your re-routing rights rather than agreeing to a cancellation and refund then immediate re-booking (at the higher rate of taxes)?

    MCO 71 posts

    Very clear. I told them again and again via email that I don’t want my ticket cancelled. I specifically mentioned my EC261 rights and that they need to rebook me free of charge.

    NorthernLass 7,965 posts

    In that case your re-routing rights do seem to have been ignored, however CX would probably argue that by agreeing to pay the extra money you were accepting the arrangement they offered. It depends how much of a fight you’re prepared to put up for £140 (I’m not really clear on how cancellation compo works if another flight has been provided, someone else might be able to comment on that).

    JDB 4,532 posts

    Your gripe lies with UL as the operating carrier, not CX who are presumably just passing on the charges so they may just stick to no pay no ticket and leave you to sort it out with UL if you want to try and enforce your EU261 rights you will have to do so in an EU court or mediation service if they participate in one in the EU. MCOL would have no jurisdiction and UL doesn’t use a UK arbitration scheme.

    MCO 71 posts

    Is it UL or CX that I need to chase?

    CX is the issuing carrier.

    It looks as if the agent didn’t know what they were doing and cancelled the flight and rebooked me.

    JDB 4,532 posts

    Is it UL or CX that I need to chase?

    CX is the issuing carrier.

    It looks as if the agent didn’t know what they were doing and cancelled the flight and rebooked me.

    In the first instance obviously you need to speak with CX as they issued the ticket and are the only ones who can reissue/issue a new one. However, if they won’t budge and insist on the extra charges, your only legal remedy lies with UL and that can’t be done in the UK. It’s not very satisfactory but I believe that is the correct position.

    MCO 71 posts

    Thank you.

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.