Reward flight cancelled, what are my options?

[Amy C]

For first time I’m using a 2-4-1 voucher on a reward booking to Jo’berg in May. When I booked they had 2 flights scheduled a day. I was booked on the later one.
They’ve now taken this second flight of the day off sale while they ponder what to do with it. In MMB it still says we are on it and they haven’t officially cancelled it….yet.
I was just wondering what my rights are if they do cancel and for some reason cannot put us on the earlier one? Or they go down to 3x flights a week and there aren’t any that day? I *have* to go that day.
Normally with a cash flight they’d have to re-route with Qatar or some other carrier but what happens with reward flights using 2-4-1?
Thanks.

[NorthernLass]

Exactly the same rights with a reward flight @AmyC, don’t let them tell you otherwise. Lots of threads on her dealing with UK261 legislation which covers this.

[Amy C]

Fabulous thank you NL, good to know. Had it in my head that I wasn’t entitled to a re-route on another carrier.
Incidentally, currently sat waiting to take off in the new Club Suite to Maldives, my first experience of CS. 🙂

[Lady London]

NorthernLass wrote:

Exactly the same rights with a reward flight @AmyC, don’t let them tell you otherwise. Lots of threads on her dealing with UK261 legislation which covers this.

+1
Sounds like you would be OK as the 2 main ways you’ve identified this could go (earlier flight same day or rebook on QR) are both things BA has actually been known to do willingly in the past.

I do recall you were having much more difficulty with BA about rerouting another booking. What happened in the end with that other one?

[Amy C]

Still waiting for CDER on that one. Well, BA’s response. Chickened out of MCOL due to cost and faffery but could still be an option if CDER fails I think?

[Lady London]

Yes Amy, you were having a particularly difficult time on that one. It would be nice to know when that turns out.

Knowledgeable people on here have said arbitration is binding on BA but not on you. So you can MCOL if for some odd reason the arbitrator doesn’t decide in your favour. Even then there’s been the odd report of BA still not doing what the arbitrator awarded the person bringing the caae though – which I found surprising.

[Amy C]

Strangely and completely against what I was assuming would be the case, BA actually responded to my request for a copy of my last phone call with them on October 19th! They emailed it to me yesterday. I’ve listened to it all and after initially saying my ticket expired on Oct 8th (booking anniversary date) the agent then clearly tells me (after checking with higher powers) that I have until Feb 7th 2022 to rebook. Whether this will help I don’t know as when I pointed this out to them in writing before they just replied their agents were mistaken and we will pass comments on for retraining etc. I’ve added the phone call to my CEDR case anyway. Hopefully it won’t be too late. BA have another month to respond currently. I’ll report back.