Maximise your Avios, air miles and hotel points

Forums Hotel loyalty schemes Marriott Bonvoy Room deposit charged not refunded Marriott hotel in Edinburgh

  • hugo r 329 posts

    Stayed at a Marriott hotel in Edinburgh a couple of weeks ago cash booking direct via Marriott

    Hotel took a deposit of £100 for the stay (pre auth)

    Check out they advised deposit auth would be cancelled (no in room spending / no mini bar)

    Anyway they actually charged it and posted last week on my credit card

    I’ve not made contact with the hotel as yet

    Question I would rather have points , as 20k short for a redemption stay

    Could I ask for them instead ? How likely will they honour ?

    I’m a plat member

    Thanks for advice

    BA Flyer IHG Stayer 3,077 posts

    You won’t know until you call them but I’d expect them to say ‘no’ on the points instead of refund.

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.