Secondary card no PayPal or Curve?

[chelynnah]

Data points and issue
OH’s primary card arrived Tuesday 4th and after changing PIN added did several purchases via chip and pin, and contactless. Then added it to Curve, PayPal, and Amazon. Did an Amazon transaction and a Curve transaction through PayPal. All linked up fine, all transactions through immediately and all Avios tracking within 24 hours no matter how the purchases were made.

At the same time he applied for a supplementary card for me. We could see the card number assigned within a day or so, and it arrived today (5 business days later). PIN had to be accessed via online account.

Took card and changed PIN at a bank machine. Linked it to Amazon and made a purchase but that’s where the easy part ended.

Tried to link to Curve and got a message screen “Could not verify your card. Please contact our support team or try again”. Then the option to try again or try another card.

Then tried PayPal and received the message “We couldn’t add your card. We weren’t able to confirm that you are the owner of his card. Contact your card provider if you’re unable to use it”.

I had the issue when I tried to link before changing the PIN, so assumed I needed to use a chip and PIN service first, but sadly the same response after. OH will ring Barclays tomorrow afternoon when he’s off.

In the meantime I’m wondering is this the same type of issue that Primary card holders have been experiencing with linking Curve and with 2FA etc? Or is this something different to do with supplemental card holders? Does Barclays allow supplemental cards to be used with PayPal?m for example?

Ideally I need to link it to Curve for the Apple Pay issue, but also for the odd small FX PayPal transaction. So I’m hoping it’s just the same current teething issues rather than a supplementary card issue and fingers crossed we can sort it soon.

[chelynnah]

UPDATE:

Called Barclays today. First CS rep listened to all the info, went away and talked to another team and came back with the ‘they need to update their 2FA’. We said no, OH’s card was linked to both with no issues. He said they had told him that PayPal wasn’t able to be linked yet for the Avios cards – it would be coming later so was surprised that OH had linked. I said maybe they meant Apple Pay, which was known to be coming hopefully in May.

So after about half an hour of him going back and forth between departments, I said that the same issue had been resolved for others by speaking to someone (maybe fraud) who could look into and temporarily lift the 2FA for those transactions. He agreed to put us through to the fraud team.

First Fraud Team CS took us through security and hung up 😳. Second was super helpful. In spite of the fact the others hadn’t been able to see any of the PayPal or Crv attempts he could see them all. He unflagged them and asked me to then try with PayPal. When it threw up the same error he was able to see that our address hadn’t been linked correctly to the card yet. He added it, and when we tried again with both PayPal and Curve they both authenticated immediately.

He suggested with being the second card holder it may just have been taking time to filter down through the system from primary to secondary card. He couldn’t say for sure why, but it was definitely the address not being linked which caused both to not be able to verify the card details.

Hopefully this will help someone else the way the previous posts have helped us to sort this.

[kitster]

Yep I got same issue my primary avios Barclaycard linked no probs to curve and works flawlessly . But having got a supp card for spouse we changed the pin used a chip and pin and a contactless purchase to ensure her card worked. But her curve account will not let her add the supplementary card . Trying the Barclaycard chat but they don’t seem to even know what curve is and keep redirecting my back to curve .

[chelynnah]

You’re best to go through the fraud team. They were the only ones who could even see our transactions. If you have PayPal try that as well. It won’t work if Curve isn’t, but they’ll understand what PayPal is.

Sadly based on the examples I followed and my own experience, this is a ‘talk to a human being’ issue.

• This reply was modified 54 years, 11 months ago by .

[kitster]

chelynnah wrote:

You’re best to go through the fraud team. They were the only ones who could even see our transactions. If you have PayPal try that as well. It won’t work if Curve isn’t, but they’ll understand what PayPal is.

Sadly based on the examples I followed and my own experience, this is a ‘talk to a human being’ issue.

Thx will give this a go👍👍👍

[marks7389]

Same problem with my wife’s supplementary card. Unable to link to Curve due to a verification error.

Apparently the problem in her case was her mobile number not being where it needed to be to issue an OTP verification, even though I could see it in the app.

They manually verified the transaction to enable the card to be linked but apparently the number update takes a few days…..