Thai Airways still no refund after 5 months – can I ask Amex for a refund?

[MikeM]

Hi all,

I had to cancel a flexible ticket with Thai Airways. It has been 5 months now im patiently waiting. Thai Airways says that It can take 180 days max, technically another month waiting (refund date 5 Sept 2023). Is there anyway I can ask for a refund with the credit card company? Purchased on an AMEX?

Many thanks

[yonasl]

If it says 180 days then wait for that. Then from the Amex website you can find the original transaction and request a refund for breach of contract.

Keep all emails as Amex will ask you for that.

[meta]

I wouldn’t wait. I would have gone back to them and said that I am giving them 21 days if I had received the original email, but it depends on what they have in contract of carriage/T&C. For example, TAP Portugal told me it will take three months for a refund once, there was no mention of that in their terms, so I told them to do it within 21 days or I’ll dispute the transaction. And I duly did. Needless to say TAP never responded.

[MikeM]

This worked. Emailed Thai saying I give them 21 days or I will dispute charges with Amex. I received an email that a refund is initiated and funds should be back in my account in 7 days.

thank you all.

[Lady London]

Hum. I’d check it actually arrives and wouldn’t hesitate to charge back via card if the 6 months was in terms and is breached.