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Forums Frequent flyer programs British Airways Executive Club Tier run – not credited

  • rooster 34 posts

    I took a CW return to AMS the day before and then on the day my tier point year ended.

    Avios for both flights credited as normal – but zero tier points.

    This has never happened to me before – has anyone else experienced this?

    PeteM 652 posts

    Yes, I’ve had that on the day my collection year ends, which I was expecting. Day before should be fine, though. Was it a very late arrival?

    rooster 34 posts

    Yes, I’ve had that on the day my collection year ends, which I was expecting. Day before should be fine, though. Was it a very late arrival?

    Neither the outbound nor inbound credited with TPs, but Avios have. Both flights landed mid afternoon.

    PeteM 652 posts

    Intriguing! One to raise with customer services I guess.

    This thread discusses in a bit more detail: https://www.flyertalk.com/forum/british-airways-executive-club/2110138-tier-point-collection-year-end-date-flights-count.html

    AJA 1,028 posts

    Are you sure they haven’t credited? Take a look at your lifetime tier points total. Has that changed? I suspect that they were credited and then immediately your yearly TP counter was reset to zero because of the new collection year.

    Were you relying on the TP to retain or gain status? If so you may need to talk to BAEC but I’d check the lifetime number first.

    rooster 34 posts

    Intriguing! One to raise with customer services I guess.

    This thread discusses in a bit more detail: https://www.flyertalk.com/forum/british-airways-executive-club/2110138-tier-point-collection-year-end-date-flights-count.html

    Any issue it seems should only be around which year should be credited (according to the thread I should be fine on that score) – not whether they are credited at all! Can’t understand why the Avios have processed but not the TP.

    Guess I’d better clear two hours for a phone call…

    rooster 34 posts

    Are you sure they haven’t credited? Take a look at your lifetime tier points total. Has that changed? I suspect that they were credited and then immediately your yearly TP counter was reset to zero because of the new collection year.

    Were you relying on the TP to retain or gain status? If so you may need to talk to BAEC but I’d check the lifetime number first.

    Yes, booked the flights to retain status.

    Lifetime tier points not changed; when looking at ‘recent transactions’ in my account, both flights are in there with 875 Avios credited for each leg but zero tier points.

    Next transaction is tier points adjustment -250 points for the expired year.

    AJA 1,028 posts

    @Rooster just highlighting my post which appeared immediately before yours as we posted at the same time. Check your lifetime total. I suspect they did credit but were immediately zeroed out from the year counter.

    rooster 34 posts

    @Rooster just highlighting my post which appeared immediately before yours as we posted at the same time. Check your lifetime total. I suspect they did credit but were immediately zeroed out from the year counter.

    You’re correct.
    The app hadn’t updated the LTTP but when I went to desktop, I see them and I have retained status – thanks!

    PeteM 652 posts

    If I could get into my account, I’d show you a screenshot on what happened to me, which was similar. I flew back from HND on the day my tier point collection ends. The Avios awarded, but the TPs were shown as zero and I assumed this was because they were zeroed out as part of the change of collection year. Never queried it as this was a redemption booking and I was quite happy to take the Avios!

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