Maximise your Avios, air miles and hotel points

Forums Frequent flyer programs The British Airways Club TP and avios credited to the wrong FF account

  • 297 posts

    So I flew LHR-LAX on BA metal but with AY FF on the booking. I went to First Wing at LHR and showed them my gold card at check-in and security. Not a single time my BA account popped up on the system. My boarding pass (paper and digital one) shows AY number.

    To my horror, two days later I saw the points credited to my BA account. I called BA and they said they couldn’t do it. I pushed back as this was their error not mine, and after checking they told me I should receive an email confirming when the reversal is done.

    Has anybody had a similar experience? How long does it take for the reversal to take effect? And should I claim missing avios and most importantly TP with AY, or should I wait until the reversal takes place?

    Thanks

    3,556 posts

    You have to wait until BA reverse the transaction before claiming from AY.

  • You must be logged in to reply to this topic.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.