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Trouble linking Radisson account with Amex Plat

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  • smitrax

    I took advantage of the recent Amex platinum charge card offer and have been trying to link my card to my Radisson reward account.

    I’ve used the correct digits from my Radisson membership number but it is still showing as ‘pending’ after over 3 weeks. Spoke to Radisson rewards who said they can’t help and spoke to Amex who have logged the issue but still not resolved.

    Any suggestions? I’m looking to transfer a few points to get to a level where I can book at a reward night in 10 days from now so some urgency.

    phantomchickenz

    Did you get this resolved? I can’t even seem to link my accounts – constantly getting an entirely unhelpful “Sorry, there has been an error!”

    Bill

    Similar problems.

    I linked my accounts and successfully transferred points, but my Radisson status didn’t update.

    Despite phone calls to try and sort it out, which all promised to fix, nothing ever happened. I ended writing a letter to Amex.

    Paasan69

    I’ve had the same issue for months. Reading this thread reminded me that I should try to set it up again. Same error again. Contacted AmEx Support this morning and got in touch with a CSA that seemed very knowledgeable about the issue. The CSA asked about my RR account number and a few additional details. Informed me that the link was now established and later told me that only the first 10 (out of 16) digits should be used when attempting to link the accounts. My account is now in pending status and will hopefully clear within a few days. Perhaps you could attempt to remove the last 6 digits when attempting to link the accounts?

    phantomchickenz

    I’ve had the same issue for months. Reading this thread reminded me that I should try to set it up again. Same error again. Contacted AmEx Support this morning and got in touch with a CSA that seemed very knowledgeable about the issue. The CSA asked about my RR account number and a few additional details. Informed me that the link was now established and later told me that only the first 10 (out of 16) digits should be used when attempting to link the accounts. My account is now in pending status and will hopefully clear within a few days. Perhaps you could attempt to remove the last 6 digits when attempting to link the accounts?

    Success! Makes no sense whatsoever, but using the first ten digits did the job to link the accounts. Thanks!

    Have tried to transfer a token 3 points to make sure it works.

    chengtak

    Hi, have you managed to link your account in the end with the first 10 digits? I am going through the same process and it says pending.

    Thanks,

    Paasan69

    Hi, have you managed to link your account in the end with the first 10 digits? I am going through the same process and it says pending.

    Thanks,

    I can see that this thread needs an update. My account was in a pending status for at least 3 weeks after the AmEx CS linked it before I received a filed message. Further investigation led me to remove the FIRST 6 digits (not the last) when entering my details. After a few days, I received a success message and the account was linked.

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