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Any bright ideas on how to speak to a Uk call representative-whenever I call all I get is a US based? representative who really doesn’t cut it for me
You can ask to speak to an agent in Brighton, most CS representatives are happy to transfer if it’s for a specific or complex issue.
I just ask the rep I get through to if they’re based in the UK. If they say no, I just ask for them to connect me. I do this before even bothering to explain my issue, I just insist on speaking to a UK rep. I’ve always been put through (although I’ve only really called during UK working hours, not sure if this would work late evening/weekends, for example)
Over multiple calls related to an ongoing issue, I had numerous agents in a foreign callcentre variously refuse to let me speak to a supervisor, refuse to transfer me to the Brighton office, tell me that no such office exists, etc.
I’d have no problem dealing with the foreign callcentre if they knew how to resolve the problem, but they didn’t (still not fixed, since July, even with a formal complaint lodged slot six weeks ago.)
Just say Shazam when you enter your 4 digit pin and it will transfer from a team who can handle you queries to another team who can also handle your queries
I had numerous agents in a foreign callcentre variously refuse to let me speak to a supervisor, refuse to transfer me to the Brighton office, tell me that no such office exists, etc
Yes, I’ve definitely had them steadfastly refuse to transfer to a supervisor “because they can’t help”. In those situations, I repeat the request up to three times, then state “so you’re refusing my request to escalate this to your supervisor despite me specifically asking xxx times?”. This normally gets it transferred.
As I said before, I now never bother either explaining my issue until I know I’m talking to a UK rep. I’ve had overseas reps claim that goodwill gestures are not offered… And when transferred to a supervisor been offered the equivalent of £1 in points. When I’ve said I’m offended by such an offer, the overseas rep has explicitly stated that the UK rep could not offer anything else and that they all have the same accesses, authorities and training as UK reps.
A call the next morning to a UK rep (via transfer from overseas rep) got a much better resolution and a tacit agreement that the overseas reps are not given the same accesses or authorities as Brighton-reps… And an apology for being lied to by the overseas rep about this fact!
The overseas call centre people are terrible.
The overseas call centre people are terrible.
I can assure you that not everyone in Brighton has a halo above their head. A few do though.
Thanks I’ll try the please transfer me to a UK based representative please approach 👍
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