Updated a/c card for Amex offer, but hotel only sees the one made when booking
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Just that, really, and so no-one else gets caught out like me!
I had a “preferred card” on my Honors account, then the 200-50 Hilton offer
came out on an Amex. However, I’d already made the reservation, and when
you update your card, the corresponding reservation is not only not
updated, but they said they couldn’t change it unless I had the card
on me (which I did not, as I thought payment would go through automatically…).Good recovery from a recently-qualified management trainee (Hilton Kensington)
who sat down with me and sent me a payment link via email which I could
pay with the card details in my laptop.(Hilton Kensington)
Is that the one near the Westfield?
If so, they are really flexible. One time, they split the bill across a number of Amex cards to avail of £50 statement credits.What you are describing sounds perfectly normal. Each reservation has its own payment details, which can be initially populated from details saved in your account but they are stored completely separately.
If you want to change the reservation payment details you need to update the reservation.
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