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Worth noting that I tried to make a booking using the plat as the payment card, and both the melia app and website seemingly don’t take AMEX (3DS authentication issues at checkout).
Upon querying this with AMEX CS, apparently the only way to guarantee Melia benefits is to book through the plat concierge. I did also then query what the point of partnering with a brand that doesn’t even accept the method of payment but didn’t get an answer back.
As always YMMV but wanted to give everyone a heads up for it.
@CyberMan I just did a pre-pay on desktop and it worked fine albeit paid using BA Amex (with £75 off £300 cashback which doesn’t work on mobile app per T&C). It did ask for the MFA code sent by text.
There are a number of peculiarities in addition to your experience:
1. I could only apply all of my points or none to the booking where there used to be a handy slider for the 2000pts sweet spot of discount.
2. Amex cashback £75 off £300 doesn’t work on mobile. However very cunning in that mobile rate is £833 and desktop rate is £877 for my stay. So desktop minus cashback is cheaper than mobile, but still very odd to have disparity between channels and hopefully the cashback triggers!
3. I had trouble applying my 20% code on the desktop version no matter what but got there in the end.
Notwithstanding all of these pain points, I must say their wonder week and Black Friday deals are awesome when stacked with Plat 20% discount. We just returned from the CdSol where one week half board for a family of four in half term was €950 on a refundable rate, which was frankly bonkers.
Well my points re-appeared in the app, along with a 5% discount, so my booking has gone now down from €818 to €643! ¡Muy feliz!
The app became horrible when they did that big update last year.
I see from the comments above, I’m not the only one who struggles with it these days.Just cancelled my booking from a week ago in the app, applied new discounts and reduced price from £700 to £406. Well spotted.
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