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I used my voucher in January, then I cancelled my flight. Avios were returned (although that required a bit of back and forth as I had been charged twice and I had to call BA a few times to get properly refunded) but to my horror I discovered yesterday that the voucher is still sitting under expired/used vouchers in my BA account. Asked for that to be refunded, fingers crossed.
Have you had the same experience, and was it resolved promptly?
I had a similar situation – I had an FTV refunded that had a voucher in and only realised months later that the voucher didn’t come back. I called BA and the agent seemed to know what to do but it never reappeared after a couple of chasers on chat. I PMd BA Refund Helper on FT and they managed to get it back for me
This happened to me with an old 241, weeks of chasing BA to no avail then finally asked FT helper as a last resort!
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