Using ALL points

[davidbutcher]

Excuse my ignorance but I am mystified at how I can use my ALL reward points on my booking of a room at Novotel, Cambridge North. Even though the ACCOR site has a “book with points” tab, having selected the room rate and got the booking to the online checkout, there is no facility to select part payment in points.

Do I just ask the hotel to deduct the cash value of the points from my bill once I am at the hotel? I am confused.
The website is anything but clear.

[elguiri]

Normally at payment page it asks how many points you want to use to deduct. Make sure you have enough for the minimum amount though (2000?). Be aware, if going via a cashback site, you often won’t get the cashback if you redeemed any points.

[Alex]

I have extremely bad experiences with Accor points, if I cancel my booking the points never go back to my account, I have to email to hotel/support numerous times to get them refunded. Had to cancel another booking 1.5 months ago and again I am stuck and cannot get the points back. Anyone knows how to contact the complaints team in Accor?

[Peter K]

Alex wrote:

I have extremely bad experiences with Accor points.

Anyone knows how to contact the complaints team in Accor?

We-do-not-care [at] accor.com

• This reply was modified 54 years, 4 months ago by .

[QRA]

Some promotional rates do not allow the use of points

[Guernsey Globetrotter]

Peter K wrote:

Alex wrote:

I have extremely bad experiences with Accor points.

Anyone knows how to contact the complaints team in Accor?

We-do-not-care [at] accor.com

I lol’d !!