Using BA 2/4/1 Voucher – My Experience Combining the Return Leg to Existing

[andy1875]

I have been a silent user of this site, but I want to post to say many thanks for all the advice on helping me do this. And share my experience for any first timers to try this, as I was. Three things you need to achieve this, Perseverance, Patience and Politeness!

– called to ask for a return flight to be linked. Was told can’t be done. Pushed back politely and was then told it could be done as an exception only. Clearly the rep was struggling a bit to understand the process (not her fault). Took about an hour. When I checked my account later, actually cost me more miles rather than less! Messed up somewhere.

– called back again, got another rep who clearly knew exactly what to do. Again, about an hour, fixed everything, refunded me 50% of the miles and didn’t add any more of the UK taxes which would have been due on a return flight when booked from UK

– incidentally I did try DM on twitter – took 4 weeks to reply and said flat out could not be done.

Thanks again for all the great info on this site and hope my points can help the next person. Andy

[NorthernLass]

Glad you got it all sorted in the end. It’s mentioned regularly on here but BA doesn’t “link” flights any more – if they actually agree to the request, all they do is put some sort of computer note on your MMB page and you will still have 2 separate bookings (which can work for and against you).
Which destination is it? It tends to be only the US where the surcharges are significantly more when booking the return so this can be another benefit of having that sector as a separate booking.
Re Twitter – my last request for the return of the 50% avios took about 3 weeks but they said they had passed it to the BAEC team so it sounds like you may have just got an unhelpful or not very knowledgeable agent.