Virgin Atlantic Credit Card statement points not matching Flying Club Account

[Krispy]

Hi guys – just wondering if anyone else has noticed this:

My Virgin Atlantic credit card statements for Jan/Feb/March this year are showing around a third more points than what is posted to my flying club account? For example in march my statement says I earned 3840 points but 2753 were added to my flying club account.

In 2023 all my statements matched what was added to the flying club account, but the first 3 months of this year are all off by around a third.

I have the rewards + card; and I spend nowhere near my credit limit.

I initially thought refunds, but that would be on my statement anyway, so this is really strange and confusing me

Any insights please?

[degsy]

Strange. I’ve just checked my 2024 statements and mine all agree. Can’t think why that would be.

[ChasP]

a third short would suggest you got 1point per mile rather than 1.5

Just checked mine and no problems – but from previous experience good luck in getting it sorted; both will blame the other and claim that they are separate companies

[Krispy]

It’s really odd. I’ll speak to customer services tomorrow to figure out whats happening.
It’s not even a third actually.

March statement £2560; points earned 3,840. But on the Flying Club: 2754 points were posted
January statement £1807; points earned 2,772. But on flying club: 1351 points were posted

It’s disappointing really, shouldn’t require checks like this. Especially when you’re paying for the card.
Virgin Red/Flying Club said I need to speak to Virgin Credit Card team, and they’re closed till tomorrow.

[Krispy]

Right guys I spoke to Virgin
Turns out its simply because of refunds, danger averted!
Phew! I was getting worried haha

[degsy]

I’m not sure that’s right? I have refunds go through on mine, but the final balance quoted on the statement is the amount that’s then transferred over and the amount I can see hitting my account.

[Krispy]

They said it’s because the refunds were more than the balance on the card for February so no points were given for Feb, and remainder was deducted off March statement