Virgin Atlantic Customer Centre inaudible?
24th November 2022 at 14:23cinereus
Has anyone tried calling 0344 874 7747 recently? I’ve tried multiple times and the line is so distorted you literally can’t even hear what the first menu is saying.
Even if you do press the correct menu items nothing happens presumably because the distortion is so great touch tone no longer works.
Anyone else experiencing this?24th November 2022 at 19:03AL
It certainly has it’s moments! It’s been a little distorted for some time and, randomly, redirects to VAA Technology every so often.25th November 2022 at 08:40steve7612
Yes, but I found hanging up and redialling fixes it.25th November 2022 at 09:33HughM
I rang the 7747 number on Tuesday to transfer some points and communication was loud and clear. Amazingly, it only took a few minutes to get through.
But a recent call to me from Virgin Money had a big audibility problem, their end.25th November 2022 at 11:29Travel Strong
Yep. I call often and 50% of the time it is distorted. I just hang up immediately an redial until it isn’t.25th November 2022 at 14:16cinereus
I redialled about 10 times with exactly the same issue every time. Still occurring now for me…25th November 2022 at 16:10Paul B
Yes, experienced this also. Their IT across the board has always been pretty poor, a shame as they have pulled their socks up in other areas recently.26th November 2022 at 11:34Man of Kent
Credit where it’s due. Called Virgin Atlantic twice this week to book flights for our US West Coast Road Trip and pleased to say got straight through both times – all dealt with quickly and efficiently by very pleasant CSAs. No distortion at all on the line.
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